IT Systems Assistant Position Available In Orange, Florida
Tallo's Job Summary: The IT Systems Assistant position at IDEA Insurance LLC in Orlando, FL involves configuring, maintaining, and improving the company's CRM, collaborating with various teams to tailor CRM automations, and managing automation flows across platforms. The job requires a Bachelor's degree in IT or related field, 2-3 years of relevant experience, proficiency in Google Workspace and CRM systems, and strong problem-solving skills. The position is full-time, offering a pay range of $21.00 - $24.00 per hour, along with benefits like dental insurance, health insurance, paid time off, and retirement plans. The ideal candidate should be able to work independently, manage multiple tasks, and have familiarity with tech tools commonly used by remote and on-site teams.
Job Description
IT Systems Assistant 3.0 3.0 out of 5 stars 8623 Commodity Circle, Orlando, FL 32819 Company Overview IDEA Insurance LLC is a rapidly growing insurance agency located in Orlando, Florida. Founded by Jorge Collado, we are dedicated to Provide Care And Protection to Our Clients By Achieving Peace of Mind and An Extraordinary Lifestyle. Role Overview As the IT & Systems Support Specialist, you’ll be the go-to person for everything related to internal systems, automations, and technical support. Your focus will be on CRM support, workflow automations, Notion, and now also device management, VoIP systems, and cloud-based workstation support. Responsibilities Configure, maintain, and improve the company’s CRM (HighLevel or similar), including workflows, tags, pipelines, automations, and troubleshooting support. Collaborate with marketing, sales, and customer service teams to tailor CRM automation and ensure accurate tracking of leads, clients, and internal processes. Build and maintain automation flows across platforms (CRM, Notion, Google Sheets, etc.) using Make (formerly Integromat) or Zapier, with a focus on reducing manual work and improving system efficiency. Maintain and administer Notion workspaces, dashboards, and databases, ensuring organized access to SOPs, project tracking, onboarding tools, and documentation. Support and manage Amazon Thin Client cloud-based workstations, including troubleshooting for staff as needed. Configure and maintain the Spectrum VoIP system, including the monthly download and backup of call recordings. Set up and troubleshoot the Waav Dialer platform for onboarding new sales agents. Manage NAS (Network Attached Storage) systems to securely back up call and virtual meeting recordings. Handle new equipment setup, hardware inventory tracking, and Apple account management for team devices. Install and provide first-level support for office technology (printers, phones, headsets, webcams, etc.). Document processes, resolve day-to-day technical issues, and continuously identify ways to optimize systems across the organization. Education & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field. 2-3 years of relevant IT support experience, with a focus on cloud-based systems and office infrastructure. Proficiency in Google Workspace, CRM systems, and automation tools. Familiarity with Notion (admin-level). Strong understanding of computer systems and other tech products. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks simultaneously. Preferred Qualifications Experience in an expanding business environment. Familiarity with tech tools commonly used by remote and on-site teams (Google, Slack, Notion, Canva, etc.).
Job Type:
Full-time Pay:
$21.00 – $24.00 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Compensation Package:
Overtime pay Performance bonus Yearly bonus
Schedule:
8 hour shift Monday to
Friday Language:
Spanish (Preferred) Ability to
Commute:
Orlando, FL 32819 (Required)
Work Location:
In person
