Technical Support Engineer – Integrations Position Available In Orange, Florida
Tallo's Job Summary: The Technical Support Engineer - Integrations position in Orlando, FL requires troubleshooting skills in LDAP/Active Directory, SSO, Email, WebServices, data extraction technologies, network troubleshooting, scripting languages, relational databases, and log file analysis. Candidates must have experience in Web Services, networking fundamentals, and scripting, while SSO, authentication, and email protocols can be learned on the job. Portuguese language skills are a plus but not required. The interview process consists of a phone interview followed by a panel interview with engineers and the hiring manager. Dice is the recruiting platform for this opportunity.
Job Description
Technical Support Engineer – Integrations
Job Title:
Technical Support Engineer – Integrations
Location:
Orlando, FL
Skills:
What you will need to be successful in this role:
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
Knowledge on WebServices (SOAP, REST)
Experience Data Extraction Technologies (e.g.
JDBC, ODBC
)
Hands-on experience exporting/importing data between separate systems
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in anybi-directional, integration between two systems
Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files including tools like Splunk
I
mportant
Notes:
Integrations gets a mix of issue types that typically center around there broad topics:
Email Configuration and Maintenance (Not just Outlook App)
SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions).
Web Services
Scripting /Rest API
database issues
Given the wide variety of issues that we get there is no 1 or 2 must have skills.
Instead we are looking for candidates that have some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
Non-negotiable items that a candidate must have to be successful in this role?
Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language
What backgrounds/skills can we be more flexible with that can be learned on the job?
SSO and authentication, Email protocols and servers
What are your nice to have skills?
Portuguese Speak/Write skill is preferred but NOT mandatory.
What will the interview process look like?
First round – 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Second round – 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10439527
Position Id:
8633408