Technical Support Engineer User Experience ( Hybrid, Orlando, FL) Position Available In Orange, Florida

Technical Support Engineer – User Experience ( Hybrid, Orlando, FL) [Orlando, FL, 32826] | 2025-04-22 04:52:43
Easy Apply
Share Job Job Description Technical Support Engineer – User Experience ( Hybrid, Orlando, FL) We are looking for an experienced Technical Support Engineer for a large, global B2B Software company. The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills, where you will be doing proactive work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with the ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues. This is a 12-month project (extension OR Conversion To FTE possible), 40 hours per week, Hybrid role. Must be Comfortable working onsite 2-3 days from the FL Location Office This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

Guide prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his//her knowledge to help support engineers as well as customers achieve their business goals; While working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team.
We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.
The Technical Support Engineer must be able to work outside of normal business hours (weekend shifts, holidays) as needed.

Requirements:

2+ years of relevant work experience or relevant industry experience.
Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
Working knowledge of the components in a web applications stack
Frontend browser debugging experience required..
Experience with SQL based database systems.
Experience in several development projects coding in Java or troubleshooting large applications built on Java.
The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills.
Master’s degree in engineering or technical field(s) or Bachelor’s degree in engineering or technical field(s) and