Application Support Analyst Position Available In Palm Beach, Florida

Application Support Analyst
We are offering a contract-to-permanent employment opportunity for a skilled Application Support Analyst in West Palm Beach, Florida. You will be playing a crucial role in managing mission-critical systems that support public safety operations. Your role will encompass troubleshooting, maintaining, and improving several key applications.

Responsibilities:

• Efficiently handling technical support and troubleshooting for essential applications including CAD (911 system), CentralSquare, and other departmental software platforms.
• Ensuring the optimal performance and functionality of public safety systems.
• Serving as the bridge between IT, software vendors, and end users to promptly and efficiently resolve system issues.
• Proactively monitoring system performance, identifying trends, and addressing potential issues to reduce downtime.
• Maintaining up-to-date documentation on support processes, issue resolutions, and user training materials.
• Regularly conducting system testing, updates, and patch management.
• Imparting training and guidance to end users for the appropriate usage of supported systems.
• Working closely with stakeholders to gather feedback and implement process improvements based on user needs and operational demands.
• Ensuring data integrity, confidentiality, and compliance with public safety regulations and policies.
• Utilizing skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service, Computer Aided Dispatch, Central Square.
• Proficiency in Cisco Technologies is required.
• Knowledge and experience with Citrix Technologies is essential.
• Familiarity with Cloud Technologies is necessary.
• Expertise in Dell Technologies is a must.
• Understanding of Firewall Technologies is crucial.
• Proficiency in Active Directory is necessary.
• Experience with Backup Technologies is important.
• Basic understanding of Computer Hardware is required.
• Familiarity with Configuration Management is necessary.
• Excellent customer service skills are essential.
• Experience with Computer Aided Dispatch is desirable.
• Knowledge of Central Square is a plus.

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