IT Desktop Support Technician Position Available In Palm Beach, Florida

IT Desktop Support Technician Campany Roofing – 4.6 West Palm Beach, FL Job Details Full-time $21.63 – $28.85 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Qualifications Cloud infrastructure Azure Management Software troubleshooting Field service 5 years Salesforce ERP systems Mid-level Microsoft Dynamics 365 Windows Firewall DHCP Driver’s License IT support DNS SharePoint Cybersecurity 2 years Communication skills Active Directory Help desk VPN Full Job Description Position Summary We’re seeking a Level 2 Help Desk Technician who will serve as a key point of contact for end-user support across our multi-office environment. You will work closely with a teammate to provide cross-coverage and ensure continuity of support across the organization. The ideal candidate is technically capable, organized, security-aware, and comfortable supporting a mix of on-site and remote users in a dynamic business setting. This is a hands-on role that spans desktop support, network troubleshooting, Microsoft 365 administration, and light infrastructure configuration. Key Responsibilities Serve as a primary contact for end-user IT support across all offices and business entities. Provide support for technical issues involving Windows workstations, Microsoft 365, networking, and common business applications. Collaborate with the IT team to coordinate coverage across multiple locations and ensure timely resolution of support tickets. Configure and maintain network hardware including switches, firewalls (preferably Fortinet), and wireless access points. Assist in enforcing cybersecurity policies and practices, including endpoint protection, patching, and incident response. Administer and support Microsoft 365 services including Exchange, SharePoint, Teams, and OneDrive. Manage user identities and policies via Microsoft Entra (Azure AD) , including group-based access and conditional access rules. Support and troubleshoot cloud services, VPN connectivity, and device management through Microsoft Azure and other platforms. Provide support for enterprise applications including Salesforce , Microsoft Dynamics 365 Business Central , and other ERP/CRM systems. Maintain clear documentation of systems, procedures, and troubleshooting steps. Contribute to a growing internal knowledgebase and help establish IT best practices.

Qualifications Required:

2-4 years of experience in a help desk or IT support role. Strong working knowledge of Windows operating systems, Microsoft 365, and general networking (DNS, DHCP, VLANs, VPNs). Hands-on experience with Active Directory and Microsoft Entra/Azure AD. Familiarity with cybersecurity principles and tools. Excellent communication and troubleshooting skills. Ability to prioritize tasks and work independently in a distributed, multi-site environment. Valid driver’s license and ability to travel to regional offices as needed.

Preferred:

Experience configuring or maintaining Fortinet firewalls and managed switches. Working knowledge of Salesforce, Business Central, or similar ERP/CRM platforms. Exposure to cloud infrastructure management (Azure or equivalent). Experience supporting IT environments in a field service or construction-related industry. What We Offer A collaborative IT team focused on scaling smartly and securely. The opportunity to build and influence the IT culture and processes of a growing organization. Modern IT tools and investment in your professional growth. Competitive salary, benefits, and a fast-paced, supportive work environment.

Job Type:

Full-time Pay:

$21.63 – $28.85 per hour

Benefits:

Dental insurance Health insurance Paid time off Parental leave Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekdays Weekends as needed

Work Location:

In person