IT Support Analyst Position Available In Palm Beach, Florida

IT Support Analyst The Boca Raton – 3.5

Boca Raton, FL Job Details Full-time Estimated:

$46.1K – $57.4K a year 15 hours ago Qualifications Microsoft Windows Server Computer science ITIL Certification Azure Computer Science Software troubleshooting Customer service Mid-level Windows Microsoft Office Bachelor’s degree IT support POS IT Associate’s degree Communication skills CompTIA A+ Information Technology Full Job Description Summary The Information Technology Analyst is a front-line, customer-facing role for both resort staff and guests. This position combines technical expertise with a strong commitment to exceptional customer service, ensuring every interaction reflects the resort’s high standards of hospitality. The Analyst is responsible for resolving hardware, software, and network issues, while fostering a positive and professional technology experience. In addition to providing hands-on support, the role contributes to system maintenance, documentation, and IT projects that enhance operational efficiency and guest satisfaction. Key Responsibilities Customer Support & Technical Assistance Serve as a point of contact for IT support, assisting both resort associates and guests with technical issues. Troubleshoot and resolve hardware, software, and network-related problems in a timely and professional manner. Provide excellent customer service, ensuring a positive experience for all users. Educate users on IT best practices and available self-service resources. System & Network Support Assist in maintaining workstations, printers, point-of-sale (POS) systems, and other IT infrastructure. Support basic network troubleshooting, including connectivity issues and Wi-Fi access for staff and guests. Escalate complex technical issues to higher-level Information Technology staff as needed. Communication & Coordination Provide updates to resort staff regarding the status of their IT requests. Act as a liaison between resort associates and the IT department to ensure clear communication and efficient problem resolution. Work closely with IT leadership to manage workloads and coordinate team resources effectively. Information Technology Operations & Project Support Assist with IT system updates, software installations, and scheduled maintenance. Support IT-related projects, including deployments of new technology and system upgrades. System Monitoring & Incident Response Monitor IT systems for alerts, outages, and performance issues, and escalate incidents as necessary. Assist with basic troubleshooting before escalating complex issues to high-level support. Administrative & Reporting Duties Maintain IT asset inventory records and assist in tracking equipment assignments. Generate reports on IT service performance, ticket trends, and recurring issues to help improve IT support operations. Assist in documenting IT processes and standard operating procedures (SOP’s). Work Environment Resort environment with a mix of office-based and on-site support. Will require flexible hours, including weekends, evenings, and holidays, based on operational needs. o Occasional lifting of IT equipment (up to 50 lbs.). Supportive Functions In addition to the performance of the key responsibilities, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company. Support other departments and managers as needed. Support hotel guests as needed May monitor functioning of equipment to ensure system operates in conformance with specifications Internal Relationships Reports to the Assistant Director of Information Technology, Operations External Relationships This role has regular contact with support vendors and external stakeholders and/or other vendor project managers. Qualifications The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Customer-first mindset with a passion for problem-solving and creating seamless technology experiences for guests and staff. Strong organizational and multitasking abilities to handle multiple requests efficiently. Excellent verbal and written communication skills. Proficiency in using IT ticketing systems such as Kaseya Autotask. Working knowledge of IT concepts, hardware, and software troubleshooting. Ability to remain calm and professional in a fast-paced environment. Strong problem-solving skills and attention to detail. Familiarity with the following software applications: o Monday Project Management or familiarity with PM software o

Hotel POS Systems:

Agilysys, Micros, SpaSoft, Jonas, CVPS o MS Office 365 o MS Windows Server o Remote support software o MS Windows 10 Workstation o MS Azure / Local Domain Controller Education/Experience Requirements Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred. 1 – 2 years of IT support experience in a customer-facing role, preferably in a hospitality or service industry setting.

LICENSES OR CERTIFICATES

Certifications such as: o CompTIA A+ o ITIL Foundation is a plus o Microsoft 365

Certified:

Modern Desktop Administrator Associate is a plus In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.