IT Technician Position Available In Palm Beach, Florida

IT Technician 3.4 3.4 out of 5 stars 775 West Indiantown Road, Jupiter, FL 33458

We’re Hiring:

IT Technician | Help Desk Support Are you the go-to tech guru among your friends and family? Do you love troubleshooting, solving problems, and making someone’s day easier with your tech expertise? We’re looking for a skilled and proactive IT Technician to join our team and support our corporate and off-site staff with all things tech. What You’ll Do As our IT Technician, you’ll be the first line of defense when tech troubles strike.

Your day-to-day will include:

Managing Help Desk tickets and providing prompt support via phone, email, and Teams chat. Troubleshooting issues with hardware, software, mobile devices, printers, and more. Configuring and deploying new equipment for users. Setting up user accounts in Directory Services & Office 365. Running diagnostics, resolving issues, or escalating when needed. Documenting problems and solutions, and keeping our knowledge base up to date. Training colleagues on basic troubleshooting and system use. Installing, upgrading, and repairing systems as needed. Running reports to track and identify common issues. Collaborating with staff across departments and levels. Representing the IT team with professionalism and a customer-first attitude. What You Bring We’re looking for someone who’s both technically sharp and people-savvy: 5+ years of Help Desk or IT support experience. Solid understanding of Windows Server , Windows 10 , and Office 365 . Strong troubleshooting skills for hardware and software issues. Organized, detail-oriented, and able to juggle multiple priorities. Comfortable documenting solutions and keeping records tidy. Strong verbal and written communication skills. Ability to work independently and take initiative. A positive attitude and a willingness to lend a hand whenever needed. Bilingual in Spanish/English is a big plus! Preferred Qualifications Associate’s Degree in IT, Computer Science, or a related field. Microsoft Certified Systems Engineer (MCSE) designation a plus. Proficiency with Microsoft Office and various web-based applications. Why Join Us? We’re a collaborative team that values curiosity, reliability, and the drive to continuously improve. Here, your tech skills will be put to good use and your voice will be heard. Whether it’s supporting a remote employee or enhancing internal processes, you’ll make a real impact every day. Apply today! Knowledge, Skills and Competencies Ability to work effectively with senior leaders and collaborate with staff at all levels. Able to communicate effectively both verbally and in writing with other staff, patients, and providers. Works to ensure a safe and pleasant environment of care. Has the ability to maintain harmonious professional relationship with co-workers between all departments Demonstrate a high level of professionalism, confidentiality, and discretion. Anticipates needs and shows initiative. Demonstrates flexibility in meeting organizational needs. Flexibility to work a variety of shifts with minimal notice. Excellent oral communication skills Detail oriented to keep detailed notes on tickets. Highly organized to keep Help desk tickets order. Ability to diagnose and resolve basic computer technical issues. Must have good organizational skills and ability to handle multiple priorities and deadlines. Must be able to communicate effectively. Must be able to prioritize and cope with stress in a positive manner. Must be self-motivated and able to work independently and achieve results without supervision. Must be proficient in Microsoft Office Applications and web-based applications. Must be able to effectively present information and respond to questions from leadership. Bilingual Spanish/English preferred Education and Experience Microsoft Certified Systems Engineer designation, preferred. Associates Degree in similar or relevant field 5+ years of experience working in a help desk environment. Experience in working with Windows Server, Windows 10 and Office365 In-depth knowledge of computer systems and mobile devices Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Additional Information Must abide by all HIPAA, Confidentiality & Privacy Laws Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

DISCLAIMER

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts ilumed’s right to assign or reassign duties and resp onsibilities to this job at any time.