Proactive IT Engineer – MSP Position Available In Palm Beach, Florida
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Job Description
Salary Not Available Proactive IT Engineer – MSP
VXIT
Location:
West Palm Beach, FL – 33401
Positions available: 1
Job #: 9df76780
Source:
ZipRecruiter
Posted:
6/10/2025
Delivery Method:
ZipRecruiter
Web Site:
www.ziprecruiter.com
Job Type:
Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description
Summary:
We are seeking a Client Technology Manager to join our team! We are a fast paced, growing, Managed Service Provider, providing IT support for our small and medium business clients across all industries. Specifically, this position will spend time working on proactive tasks, maintenance, cyber security, documentation and other technical “housekeeping” tasks for our client base. This is a proactive role within our team and critical to our business model. The goal of this position is to reduce the amount of reactive tickets that are opened, and to reduce the amount of time it takes for our support staff to close those tickets that are opened. This is not an entry level position. Experience and knowledge of effectively managing and maintaining dozens of clients, and knowing what it takes to maximize efficiency in an MSP environment is critical.
Responsibilities:
Work with Support Manager, Client Success Manager, and other staff to identify problem areas and either correct them or make the recommendation for correction.
Maintain accuracy and consistency of client documentation.
Run through client maintenance check lists.
Schedule client on site visits and spend time doing onsite maintenance.
Build a strong rapport with key client contacts.
Review client tickets.
Maintain and monitor centrally managed tools such as RMM, AV, Backup.
Keep various client dashboards and directories up to date.
Track and record all time.
Keep detailed notes of tasks completed in our ticketing system.
Qualifications:
Experience with a Managed Service Provider is mandatory for this position.
Previous experience in IT Support, minimum 3-5 years.
Experience making complex technical recommendations in a consultative role.
Strong customer service skills and sense is a must.
Ability to communicate efficiently via email, on the phone and in personAbility to build rapport with clients.
Strong troubleshooting and critical thinking skillsPositive and professional demeanorOrganization and the ability to manage a heavy workload
Technical Qualifications:
Qualified candidate will have worked with, have knowledge of, or be very familiar with:
All modern Microsoft Windows Operating Systems, Workstation and Server versions.
Apple hardware, Macs, iPhones, and OSX.Networking, TCPIP and common troubleshooting commandsPrinters, specifically in a business environmentAbility to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points.
Active DirectoryAzure Active DirectoryAnti VirusGoogle WorkspaceMicrosoft 365/Office 365VoIP Phone systemsDNSBackup and RecoveryIntuneSpam FilteringCyber Security. www.vxit.com Help for Employer Information. Opens a new window.
