Tech Support Operator Position Available In Palm Beach, Florida
Tallo's Job Summary: Primary Services is excited to announce the role of Tech Support Operator for our client, a global leader in renewable energy. This position involves managing technical support calls, coordinating installations, and providing administrative support. Ideal candidates have a high school diploma, customer service experience, and strong problem-solving skills. Visit www.primaryservices.com/signup/ for similar job notifications.
Job Description
Join a company leading the way in clean energy and electric transportation. Work a standardized schedule while supporting the world’s largest generator of renewable energy from wind and solar. Gain hands-on experience with next-generation EV charging systems and develop technical skills critical to the future of sustainable infrastructure. Primary Services is excited to announce the role of Tech Support Operator for our client, a global leader in renewable energy. This position plays a key role in supporting the company’s EV charging customers through both technical troubleshooting and administrative coordination. It’s an excellent opportunity for someone seeking to grow in a high-impact, mission-driven environment. Responsibilities Manage escalated technical support calls related to EV charger functionality. Diagnose and document troubleshooting steps, ensuring clear resolution tracking. Communicate technical issues and resolutions clearly and empathetically to customers. Schedule and coordinate installation and maintenance appointments for customers. Review customer-submitted photos to validate installation qualifications for EV programs. Maintain accurate and organized records of customer communications and case history. Perform data entry, document filing, and administrative support tasks. Assist in handling complex billing questions and service requests when needed. Support internal operational teams with process improvement insights and customer feedback. Provide guidance to less experienced team members on handling complex support issues. Qualifications High school diploma or equivalent required. Prior experience in customer service or technical support preferred. Ability to communicate technical information clearly and professionally. Strong problem-solving skills and the ability to manage high-stress situations calmly. Proficiency in Microsoft Office and comfort using web-based systems. Well-organized with strong time management and task prioritization abilities. Familiarity with EV chargers or clean energy products is a plus. Want to be notified of similar positions? Visit www.primaryservices.com/signup/ to sign up and have notifications delivered straight to your inbox!
