Associate Application Support Analyst Position Available In Pinellas, Florida

• Job Description
• _This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 50% of the time on a regular cadence (10-12 days a month) with specific time and location expectations determined and communicated by management._

• Job Summary:

• Join our Advisor Application Support team as an Associate Analyst, providing second level technical support for proprietary RJ applications used by our Corporate Office and branch users.

This role serves as the escalation point for complex and high-impact application-related issues requiring analysis and evaluation, collaborating with team members and with the end user to provide incident resolutions, perform root cause analysis, and contribute to the long-term health and stability of RJ applications.

• Essential Duties and Responsibilities:

• + Act as the escalation point for unresolved application issues from first-level support.

+ Conduct in-depth technical research and advanced diagnostics using logs, internal applications, debugging tools, and knowledge bases. + Partner collaboratively with the team to triage, analyze, and resolve issues, contributing to both the resolution process and post-issue remediation. + Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. + Monitors the call tracking system for new incidents, requests and tasks, resolving client issues per service level agreements. + Document all investigative steps, technical findings, and permanent solutions in the ticketing and knowledge base systems. + Create and maintain knowledge base articles to support internal teams and end-users. + Participate in incident reviews and retrospectives, offering technical insight and recommendations. + May participate in testing new product releases and in projects requiring cross functional coordination and collaboration.

• Required Skills
• + Minimum of 3 years of experience in a technical and application support environment.

+ Strong written and verbal communication skills, building relationships with the AAS team and cross functional teams. + Ability to work collaboratively and independently, managing multiple issues according to priority. + Understanding of Agile methodologies including Agile Scrum is highly desirable. + Excellent problem-solving and troubleshooting skills with the ability to diagnose complex technical issues. + Familiarity with incident management and change control processes in regulated environments. + Installing, troubleshooting and maintaining computer hardware and software. + Basic SQL skills, with the ability to read and write queries and DML scripts. + Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. + Effectively meeting customer needs, taking responsibility for customer satisfaction.

• Preferred Skills:

• + Knowledge of Financial Services applications is a plus. (Financial Services, Wealth Management, Investment Banking, Asset Management) + Experience with tools such as Splunk and Dynatrace for searching and filtering logs for specific transactions and errors a strong plus. + Experience collaborating with software engineering teams is a strong plus.
• Education

•

Associate’s:

Computer and Information Science, Associate’s:

Computer Systems Analysis, High School (HS) (Required)

• Work Experience
• General Experience – 3 to 6 years
• Certifications
• Travel
• Workstyle
• Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.