Executive Desktop Supervisor Position Available In Pinellas, Florida
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Job Description
Executive Desktop Supervisor [clearwater , FL] | 2025-06-10 17:09:52
Job Description Job Summary:
We are seeking an experienced IT Infrastructure Manager / Desktop Support Manager to lead and deliver high-touch desktop support services to our executive leadership team (C-suite). This role demands a polished professional who can thrive in a fast-paced, high-stakes environment where technical support and executive communication are equally important. The ideal candidate has a strong background in managing desktop support teams, supporting both Windows and Mac OS platforms, and delivering exceptional customer service to VPs, directors, and executive-level stakeholders.
Key Responsibilities:
Lead and manage day-to-day operations of executive desktop support services. Provide white-glove technical support to C-suite executives, ensuring minimal disruption and maximum performance. Troubleshoot and resolve complex hardware and software issues across Windows and macOS systems. Manage and coordinate VIP support requests and ensure timely resolution of incidents and service requests. Work closely with internal IT teams to escalate and resolve underlying infrastructure issues. Develop and enforce desktop support policies, procedures, and best practices. Maintain accurate inventory of executive hardware/software and ensure timely upgrades or replacements. Conduct regular check-ins with executives to ensure proactive support and satisfaction. Train and mentor junior support staff on executive communication, technical troubleshooting, and service etiquette.
Requirements:
7+ years of IT support experience, with at least 3 years in a desktop support leadership or management role. Proven experience supporting C-level executives or working in highly visible enterprise environments. Strong hands-on experience with Windows 10/11, macOS, Microsoft 365, Zoom, and collaboration tools. Excellent verbal and written communication skills – must be able to interact professionally with senior leadership. Ability to work under pressure, handle urgent requests, and provide a calm, solution-oriented approach. Strong organizational skills and attention to detail. Experience managing support ticketing systems (e.g., ServiceNow, Jira, Zendesk). ITIL Foundation certification or equivalent is a plus. Executive Desktop Supervisor1C-suit, C suite W2United States
