Help Desk Technician Position Available In Pinellas, Florida

Help Desk Technician

Location:

Clearwater, FL Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO

The Help Desk Technician is a non-exempt position responsible for providing technical support and assistance to agency staff, contractors, interns, and volunteers. This is the initial support level responsible for basic customer issues. Provide agency personnel with software applications support, hardware support, and phone voicemail support. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus
Assist in the installation and maintenance of all computer hardware, software and help-desk support of basic personal computer software
Assist in providing training and support of phone systems
Installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, etc. and repair computer and phone equipment and mobile phones
Assist with maintaining adequate stock of computer supplies necessary to ensure efficient and ongoing operation of computer equipment
Assist in maintaining an agency-wide inventory of all computer hardware, software and peripheral equipment and assist with or complete recycling of old equipment
Maintain an accurate accounting of all users to include logins, primary system used, and other identifying information
Prepare word processing documents, spreadsheets and databases for technical support and training purposes
Perform all other duties as assigned

WHAT WE OFFER

$17.50 per hour
15 PTO days per year
13 paid holidays
403b Savings Plan, with 25% match
Medical, Dental, Vision insurance
Healthcare Concierge
Financial Wellness Program
Dependent Care Flexible Spending Account
Supplemental Accident, Hospital Liability & Critical Illness Insurance
Paid Life/AD&D insurance
Pet, Legal and Identity Theft insurance
Continuous training and professional development opportunities
An opportunity to make the world a better place!

WHAT YOU NEED

Associate degree in computer technology, equivalent technical school certification, CompTIA A+ or Network Certification, or substantial work experience
One (1) year experience maintaining computer systems using MS Windows operating systems preferred.
Must participate in continuing education/training each year.
Working knowledge of all MS Office products
Technical documentation skills a plus
Must possess good time management, organizational, and communications skills.
Ability to work under busy and time pressure situations
Ability to coordinate multiple priorities efficiently
Ability to lift and/or carry office supplies, reports, files, etc. up to 50 lbs
Ability to perform functions in a sedentary position for long period of time
Ability to travel within the assigned work area/region of the State of Florida. Must have a valid driver’s license with auto insurance coverage.

WHO WE ARE

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture or gender identity. Our programs span a broad human service spectrum, from behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation or home care assistance for the elderly. GCJFCS offers an opportunity to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we offer both individual and group supervision from a Board-Certified qualified supervisor to fulfill state requirements at no cost to the employee.