Help Desk Technician Position Available In Pinellas, Florida

Help Desk Technician 3.2 3.2 out of 5 stars 43309 US Highway 19 N, Tarpon Springs, FL 34689 Help Desk Technician St. Luke’s Cataract & Laser Institute is looking to hire a full-time, Help Desk Technician to join our team at our Tarpon Springs location. About Us St. Luke’s Cataract & Laser Institute is a leader in ophthalmic care, dedicated to innovation, integrity, and teamwork. Our IT team ensures seamless technology operations to support our mission. Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke’s? St. Luke’s is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke’s name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. Job Description The Tier 1 Help Desk Technician is the first point of contact for IT support, assisting end-users with technical issues and escalating as needed. This is an excellent opportunity for an entry-level professional to grow their skills in a dynamic environment. Key Responsibilities Provide first-level IT support via phone, email, and ticketing system Troubleshoot Microsoft 365 apps and the 365 Admin Center Assist with Active Directory tasks (password resets, user management, groups) Escalate unresolved problems to higher-tier support Assist in onboarding new employees Set up and deploy IT equipment What do we look for? Basic knowledge of Microsoft 365 Admin Center & apps (Outlook, Teams, SharePoint) Basic knowledge of Active Directory (user & group management) Experience with ticketing systems Strong communication, problem-solving skills, and attention to detail Ability to work independently and in a team Excellent communication and interpersonal skills Education & Experience IT certifications are a plus. 1-2 years of IT support experience (preferred but not required) The Benefits of working for St. Luke’s Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday – Friday work week Weekends and Holidays off See more benefits at http://www.stlukeseye.com/careers/benefits/ We are an Equal Opportunity Employer and a Drug and Smoke Free Workplace We participate in the E-Verify Program