Insurance Application Support Analyst Position Available In Pinellas, Florida

Insurance Application Support Analyst
Responsibilities
Lead the role in triaging production support tickets.
Learn the applications to the depth required to properly support them.
Operate and support the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
Review operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
Collaborate with a team of onshore Business Analysts to design, build, validate, and deploy software solutions.
Work closely with Infrastructure and other DEV teams to support the software delivery process.
Maintain excellent communication with IT Management on all tasks and projects.
Provide reports on IT systems performance and logging to management.
Assure compliance requirements are met for the Insurance area.
Qualifications
Keys to success in this position include a bachelor s degree in Computer Engineering or a related field.
A minimum of one year of production support experience and preferably one year in supporting commercial insurance applications.
Ability to comprehend complex technical and logical concepts and communicate this information to technical and non-technical team members.
Experience working in a Commercial Insurance company is preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10527504

Position Id:

8619657