Service Desk Lead Position Available In Pinellas, Florida

Location:

onsite in Clearwater, FL office

M-F Hours:

1st shift

Duration:

contract-to-hire

Pay:

$30-32/hr and will convert to similar salary Hiring a Lead Service Desk professional to oversee IT support operations and serve as a technical expert within a manufacturing environment. Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing).

Typical Day:

Lead day-to-day service desk operations and provide Tier 2/3 support across the organization. Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003) and modern systems (Windows 10/11, Server 2016/2019/2022). Support printing systems including networked and industrial printers common in manufacturing environments. Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals. Manage OS deployments, updates, and configuration across a diverse IT environment. Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar). Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime. Collaborate with infrastructure and application teams for server maintenance and user access control. Train and mentor junior technicians and serve as an escalation point for complex issues. Assist in asset management, software licensing, and lifecycle planning. Participate in IT projects, rollouts, and migrations (e.g., system upgrades, server replacements, etc.).

Required Qualifications:

5+ years of IT support experience, with at least 2 years in a senior or lead role. Experience supporting manufacturing environments and related hardware/software setups.

Windows operating systems:

XP, 7, 10, 11

; Server 2003 through 2022. Hardware support, including desktops, servers, networking, and printers. Active Directory, DNS, DHCP, and Group Policy. Ticketing systems