Software Support Specialist Position Available In Pinellas, Florida

Software Support Specialist Pinch A Penny

• 3.

7 Clearwater, FL Job Details Full-time $25 an hour 1 day ago Benefits Paid parental leave Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Prescription drug insurance Qualifications Bilingual Computer science Computer Science Mid-level Bachelor’s degree Communication skills

Information Technology Full Job Description Location:

Pinch A Penny Corporate Office ; 6385 150th Ave N. Clearwater, FL 33760

Pay:

$25 / hour You want Benefits? You’ve got it!

Our generous benefits package includes:

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs 401 (k) with generous company match Eligible for Paid Time Off and 8 paid holidays (

NOTE:

PTO increases with tenure!) 100% employer paid Life Insurance and Long-Term Disability Insurance Paid Parental Leave Fully Funded Tuition Education Programs Employee Stock Purchase Plan Excellent career advancement and training opportunities to support your career growth Employee Discounts and much more! What to Expect? We are seeking a proactive and customer-oriented individual to join our team as a Software Support and Business Solutions Specialist. In this dynamic role, your primary responsibility is to provide top-notch support by answering calls and addressing various customer inquiries related to our software products. You will be the go-to expert who troubleshoots issues, guides users through features and functionalities, and delivers practical solutions that enhance business operations. Your in-depth knowledge of our software will empower our customers to fully leverage our technology to meet their unique business needs. Exceptional communication skills, a problem-solving mindset, and a passion for technology are key to thriving in this position, as you help our customers optimize their workflows and drive success through our software solutions. On a daily basis our

Software Support Specialist :

Act as the first point of communication for end users, providing exemplary customer service and support. Relay important user feedback and issues to the development team to drive product improvements. Resolve customer inquiries promptly, with a deep commitment to customer satisfaction. Work closely with management to support decision-making that aligns with user needs and business objectives. Serve as an advocate for the end user, ensuring their voice is heard and considered in the development process.

What You Will Need:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Strong communication skills, capable of translating customer feedback into actionable insights. A customer-first mindset, always prioritizing the needs and experiences of the end user. The ability to work collaboratively with a cross-functional team, particularly bridging the gap with developers. A proactive approach to problem-solving and customer support. Looking to work for the best in the industry? Since opening its first store in 1975, Pinch A Penny, A

POOLCORP

Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance. Why join

PINCH A PENNY?

Pinch A Penny, a

POOLCORP

Company is the premier destination for all your swimming pool and backyard needs. With over 280 stores and expanding, we are the nation’s largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. . POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer

• By Choice. The Company understands, respects, and values diversity
• unique styles, experiences, identities, ideas, and opinions
• while striving to be inclusive of all people.

This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.