Service Desk Operator Tier 1 Position Available In Polk, Florida
Tallo's Job Summary: Responsible for providing quality end-user support, basic troubleshooting, and technical assistance for IT applications, products, and services. The Service Desk Operator Tier 1 works closely with Tier II staff to address and resolve technical issues. The position, located in Bartow, FL, offers a pay range of $23.03/hr. - $47,902.40 annually, along with various employee benefits.
Job Description
Service Desk Operator Tier I(Information Technology)
Pay Range:
$23.03hr./$47,902.40 annually
Shift:
Monday
- Friday, 8:00 AM
- 5:00 PM (40 Hours/Week)
Location:
330 West Church Street Bartow, FL 33830Employee Benefits
- Direct Deposit, Bi-Weekly Pay Checks
- Medical, Dental, Vision
- Life Insurance
- FRS Retirement
- 10 Paid Holidays
- Paid Time Off
- Tuition Reimbursement
- Education Incentives
- Deferred Compensation Plan
- Wellness Incentives
- Employee Assistance Program (EAP
- Free Employee Gym
- Free Employee Health ClinicMust have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:
MAJORFUNCTIONResponsible for providing quality end-user support, basic troubleshooting and technical assistance for Information Technology (IT) applications, products, and services. Works in cooperation with the Service Desk Tier II staff as the initial customer service contact and oversees the recording, tracking, on-going end-user communication, and resolution of all technical problems and requests for services for the Information Technology Division.
ILLUSTRATIVEDUTIES
Receive and Log Service Requests:
Handle incoming service requests, ensuring all are accurately logged and tracked in the IT system.
Troubleshoot and Resolve Technical Issues:
Investigate and resolve user technical problems, identifying the root cause and implementing solutions. Escalate unresolved issues to Tier II or higher-level support when necessary.
Provide End-User Support:
Communicate directly with end-users, staff, vendors, and management to address technical queries, resolve issues, and provide guidance on IT-related matters.
Provide Basic Application Support:
Assist users with IT-supported applications and systems, offering basic training and guidance on functionality and usage.
Ensure Customer Satisfaction:
Strive to maintain high customer satisfaction by providing effective phone support, remote assistance, and ensuring timely resolution of technical problems.
Demonstrate Troubleshooting Skills:
Display solid troubleshooting skills for IT-supported applications, PC hardware, and software based on established procedures and special preferences.
Maintain and Generate Reports:
Maintain control logs and generate various reports, including call accounting, cell phone databases, work ticket reports, and other reports from automated systems.
Track Hardware and Software Inventory:
Keep an up-to-dat
