Help-desk Technician Position Available In Sarasota, Florida
Tallo's Job Summary: Gettel Acura in Sarasota, FL is currently seeking a help-desk technician to provide efficient technical support for their IT infrastructure. Responsibilities include troubleshooting computer systems, software, and hardware, as well as email administration and phone system support. The ideal candidate should have A+ and Network+ Certification, experience with Windows Server Administration, and strong problem-solving skills. This position offers opportunities for growth and training, along with benefits such as medical, dental, and vision insurance, life insurance, and a 401K plan. Apply now if you have a passion for automotive and a desire to excel in the industry.
Job Description
Help-desk Technician
Job Details
Job Location
Gettel Acura – Sarasota, FL
Description
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity… If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical, Dental & Vision Insurance
Life Insurance
Health Savings & Flex Spending Accounts
Short & Long Term Disability
401K Plan
Holiday Pay
Personal & Sick Days
Paid Vacation
Paid Training
Growth Opportunities
Flexible Work Schedules
Discounts on products & services
Employee vehicle purchase plans
Saturday Lunches
Accident & Critical Care Plans
Qualifications
Helpdesk Technician Position:
We are looking for an efficient, motivated, and dependable helpdesk technician to join our growing organization. Duties of this position can be broad but will include effectively supporting, configuring, maintaining, and upgrading key hardware and software technologies related to our IT infrastructure. This includes Windows Server and Desktop operating systems. Applicant needs to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Email administration and phone system support are also key responsibilities. This position requires that you act proactively to prevent critical system issues. Finally, this position involves logical project planning and timely implementation of assigned projects.
Preferred skills include, but are not limited to:
A+ and Network + Certification or equivalent experience.
Experience with ticketing and RMM systems.
Experience with Windows Server Administration, including Active Directory & Group Policy.
Advanced knowledge of Windows desktop systems.
General computer hardware & software knowledge and troubleshooting skills.
Familiarity with backup and recovery software and methodologies.
Knowledge of VoIP phone systems (specifically Zoom) a plus.
Knowledge of Microsoft Office suite and Microsoft 365 preferred.
Automotive DMS Experience a plus but not required (Reynolds & Reynolds).
Some helpdesk daily duties include, but are not limited to:
Answering calls that come into the queue.
Helping people over the phone remotely and traveling to dealerships.
Setting up new hires and removing people when terminated.
Setting up and configuring new/used equipment to be deployed to stores.
