Desktop Support (contract) Position Available In Seminole, Florida

Desktop Support (contract) BNY Mellon – 3.5 Lake Mary, FL Job Details Contract $33.44 an hour 21 hours ago Benefits Dental insurance Vision insurance Retirement plan Qualifications Software troubleshooting Mid-level IT support ServiceNow 2 years Full Job Description At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Job Summary/Description:

The Desktop Support Analyst plays a crucial role in providing comprehensive IT support, guidance, and coordination to resolve technical issues efficiently. This position involves assisting a specific group of customers with applications, infrastructure, and technology-related tasks for small projects. Collaborating closely with application developers and operations teams is essential to ensure seamless support for production applications and customer-specific operations. Additionally, this role involves training customers on new products, applications, and platforms to enhance their technical proficiency and contribute to team objectives. Lake Mary, FL – 600 Colonial Center Parkway ( 100% onsite )

Hours:

8:00 AM – 5:00 PM ET. Responsibilities Provide hands-on technical support for desktop and laptop hardware, including imaging, configuration, and deployment Troubleshoot software issues, perform installations, and ensure applications are functioning correctly for end users Deliver face-to-face support for hardware replacements and system upgrades as part of the End-of-Life (EOL) laptop refresh program Serve as a primary point of contact for end-user technical issues, ensuring timely resolution and clear communication throughout the support process Utilize ticketing systems (e.g., ServiceNow) to document, track, and manage incidents and service requests Coordinate with application development and operations teams to resolve escalated issues and support production systems Train end users on new hardware, applications, and tools, ensuring a smooth transition during tech refreshes and upgrades Support small-scale IT projects and contribute to broader team initiatives Maintain high levels of customer satisfaction through professional and responsive service

Qualifications:

2+ years of experience in IT support or technical service roles Proficiency in imaging laptops and desktops Strong skills in software installation and troubleshooting Comfortable providing face-to-face support for hardware replacements and end-user assistance Nice to

Have:

Experience with ServiceNow or other IT ticketing systems Familiarity with Mac support and cross-platform environments This is an exciting opportunity for individuals who are passionate about providing top-notch IT support while working in a collaborative team environment. Joining our team means being part of an inclusive organization that values diversity and empowers employees to excel in their roles. If you are looking for a rewarding position where you can make a difference while enjoying a supportive work culture, this role is perfect for you. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for

Disability Inclusion, Disability:

IN – 100

% score, 2023-2024 “Most Just Companies”, Just Capital and

CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Pay Rate Range Min Pay Rate Max Pay Rate Currency Unit 26.7 33.44 USD hourly Additional Notes Applications will be accepted on an ongoing basis. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly. Benefits Information Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.