Help Desk Analyst I Position Available In St. Johns, Florida

Description We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.

Responsibilities:

• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.
• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.
• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.
• Escalate complex technical problems to higher-level support teams when necessary.
• Support the provisioning and deployment of new systems and technologies to meet organizational needs.
• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.
• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.
• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.
• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards. Requirements
• Familiarity with Cisco technologies and networking concepts.
• Proficiency in Microsoft tools and software applications.
• Experience working with Active Directory for user and system management.
• Knowledge of computer hardware and troubleshooting techniques.
• Understanding of configuration management principles and practices.
• Experience in deployments of IT systems and technologies.
• Strong communication skills to interact effectively with end-users and team members.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .