Technical Support Specialist Position Available In St. Johns, Florida

Technical Support Specialist Syncworks Ponte Vedra Beach, FL 32082 Technical Support Specialist Curious. Driven. Ready to grow. If that sounds like you, Syncworks might be the right place to build your career. We’re a national leader in timing and synchronization solutions for critical telecom, power, and enterprise networks—and we’re growing. We are looking for a Technical Support Specialist who thrives in dynamic environments and is eager to learn across disciplines. This hands-on, lab-based role is ideal for someone with a technical degree and a strong foundation in electronics and networks who wants exposure to fieldwork, customer interaction, and technical support. You’ll support the team by testing and staging timing equipment in our lab, assisting with logistics and RMA coordination, contributing to documentation, and serving as a technical reference for internal teams and customers. This is a great opportunity for someone who wants to grow into a larger role in network engineering, product support, or technical project management.

Key Responsibilities:

Test and stage timing and networking equipment in a lab environment Review and interpret network diagrams and installation plans Gathering requirements from customers Support hardware logistics coordination and track RMA status Communicate with customers and vendors as a technical point of contact Help create Visio network diagrams and technical documentation (MOPs, BOMs, etc.) Follow Telcordia and Syncworks installation standards during hardware setup Maintain accurate project records in CRM and internal tracking systems Collaborate with engineering, operations, and sales teams as needed across projects

Qualifications:

Associate’s or Bachelor’s degree in Networking, Electrical Engineering, Telecommunications, or a related technical field Equivalent military/civilian experience with electronics maintenance and repair Hands-on lab or field experience with networking or telecom equipment Understanding of IP networking fundamentals and basic Layer 1-3 concepts Understanding of electrical theory and frequency/IP based timing. Experience with GNSS/GPS, installation, and deployment Familiarity with Telcordia/NEBS installation standards Technical writing skills and the ability to produce professional documentation Proficiency in Microsoft Office Suite, especially Visio, Excel, and Outlook Experience navigating a CRM platform (e.g., HubSpot or Salesforce) Strong verbal and written communication skills Willingness to lift up to 50 lbs occasionally (non-regular basis) Naturally curious, self-motivated, eager to learn and take on new challenges US Citizen, able to pass background check and drug screening This is a full-time, on-site position at

Syncworks HQ Job Type:

Full-time Pay:

$65,000.00 – $75,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Schedule:

Monday to

Friday Education:

Associate (Required) Ability to

Commute:

Ponte Vedra Beach, FL 32082 (Required)

Work Location:

In person