IT Support Specialist Position Available In St. Lucie, Florida
Tallo's Job Summary: This full-time IT Support Specialist position in Fort Pierce, FL involves providing end-user, application, and on-site support for IT systems. Responsibilities include troubleshooting servers, PCs, phones, and networking, user provisioning, hardware installation, and asset management. Qualifications include 3+ years of Windows 10 support, Active Directory experience, and excellent communication skills. A+ Certification and an Associate degree are preferred.
Job Description
IT Support Specialist
Job Details
Job Location
Malibu
FL – FORT PIERCE, FL
Position Type
Full Time
Job Shift
Day
Description
Summary:
This position will located at our Fort Pierce, FL location. The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success.
Essential Duties and Responsibilities
Support end-users with IT-related issues in a responsive and service-oriented manner
Troubleshooting of servers, PCs, phones, wireless, networking, and applications
User provisioning and deprovisioning for new hires, transfers, and terminations
Use of monitoring toolsets to ensure availability of systems and resources
Installation/racking of hardware in MDF/IDF network closets
Management and organization of IT inventory and assets
Utilization of ticketing system to track and document support requests, gather information for escalations
Create and update documentation
Assist in hardware/software setup
After hours on-call responsibilities
Travel to multiple sites locally (frequent) and out of state (rarely)
Other assigned duties as necessary
Qualifications
3+ years supporting Windows 10
Windows 11 experience preferred
3+ years experience with Active Directory/Azure AD
3+ years experience with Office 365 (products and admin portal)
2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
Working knowledge of iOS and Android
Familiarity with MDM solutions
Familiarity with VoIP phone systems
Prior IT Support experience required
Excellent communication skills required – including telephone and email
Ability to use instructions and pre-established guidelines to successfully problem solve
Ability to work collaboratively within a team environment
JIRA/Atlassian product suite experience preferred
Education and/or
Experience:
A+ Certification preferred
Associate degree from two-year college or technical school is preferred, or equivalent experience
