Temporary/Contractual PD Service Desk Support Technician I, II D.O.Q- Information Technology Dept. Position Available In St. Lucie, Florida

Temporary/Contractual PD Service Desk Support Technician

I, II D.O.Q

• Information Technology Dept.


Salary See Position Description Location Port St. Lucie

FL 34984, FL

Job Type

FULL-TIME

Job Number 202502851 Department

INFORMATION TECHNOLOGY

Opening Date 02/11/2025 Closing Date Continuous

DESCRIPTION

BENEFITS
QUESTIONS
POSITION SUMMARY This is a contractual temporary position. This position is full time, 40 hours a week. After the applicable waiting period, the individual will be eligible for health benefits. The City of Port St. Lucie is an equal opportunity employer. This position requires the applicant to successfully pass a drug screening. PD Service Desk Support Technician I

• $26.58
  PD Service Desk Support Technician II
• $27.91 This position is Essential and is required to report to duty before, during, and immediately after a civil emergency. PD Service Desk Support Tech I
• Basic technical work relating to the installation, maintenance, operation, and repair of the city’s computer systems including all aspects of customer service, primarily for the Police Department. PD Service Desk Support Tech II
• Advanced technical work relating to the installation, maintenance, operation, and repair of the City’s computer systems including all aspects of customer service, with a primary focus on the Police Department.

Facilitates the development of public trust and confidence in the City.

THIS POSITION REQUIRES YOU TO BE PART OF A 24/7 ROTATING ON-CALL SCHEDULE ESSENTIAL DUTIES

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. PD Service Desk Support Tech I

• THIS

POSITION REQUIRES YOU TO BE PART OF A 24/7 ROTATING ON-CALL SCHEDULE

Keeps the mission, vision, and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
Provides on-site technical support to Police Department Personnel. Acts as first point of contact to log, classify and prioritize user queries, requests, and problems in support of the various computers, network and telephone systems and associated peripheral equipment.
Troubleshoots, isolates, and determines root cause to resolve routine and intermediate level user queries, requests and issues using established checklists and guidelines.
Configures, tests, and installs standard desktop and portable computers, devices, and associated peripherals within established standards. Performs end user assistance and deploys software packages using remote desktop management.
Identifies and takes corrective action to remove malware, spyware, and viruses to maintain integrity of Information Technology (IT) environment.
Install and Configure CAD software on Police Department devices. Troubleshoots issues with Police Department personnel. Works with IT team members, as needed, to identify and resolve IT environment issues.
Deploys standard images for desktop environment.
Ensures end user workstations interconnect seamlessly in a multi-layered client/server environment with diverse systems.
Applies established IT standards to daily work functions in the IT and Police Department environment.
Installs cables, connectors and network cards as requested by Director or his designee. Works with vendor support contacts to resolve technical problems with computer equipment and software.
Works with Police Department personnel on special IT related projects. Other duties as may be assigned.
PD Service Desk Support Tech II

• THIS

POSITION REQUIRES YOU TO BE PART OF A 24/7 ROTATING ON-CALL

SCHEDULE, providing coverage for the Police Department. Keeps the mission, vision, and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
Provides on-site technical support to Police Department Personnel. Acts as first point of contact to log, classifies and prioritizes user queries, requests, and problems in support of the various computers, network, and telephone systems and associated peripheral equipment.
Troubleshoots, isolates, and determines root cause to resolve routine and intermediate level user queries, requests and issues using established checklists and guidelines.
Configures, tests, and installs standard desktop and portable computers, devices, and associated peripherals within established standards. Performs end user assistance and deploys software packages using remote desktop management.
Identifies and takes corrective action to remove malware, spyware, and viruses to maintain integrity of the Information Technology (IT) environment.
Install and Configure CAD Software on Police Department devices.
Works with IT team members, as needed, to identify and resolve IT environment issues.
Deploys standard images for desktop environment.
Ensures end user workstations interconnect seamlessly in a multi-layered client/server environment with diverse systems.
Applies established IT standards to daily work functions in the IT and Police Department environment.
Installs cables, connectors, and network cards as requested by the Director or designee.
Assists in configuring copiers and setting up scan to email and network drives features.
Assists in managing users in the Access Control systems.
Assists in Basic Mobile Device Management (MDM) needs.
Assists in setting up and deploying new mobile devices.
Assists in training new police personnel in computer setups and software use.
Works with vendor support contacts to resolve technical problems with computer equipment and software.
Works with Police Department personnel on special IT related projects. Other duties as may be assigned.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

PD Service Desk Support Tech I

• Graduation from an accredited high school or possession of an acceptable equivalency diploma required.

Associate’s Degree in Computer Technology or related discipline is preferred. Three (3) years of education and/or experience in computer systems, computer networks, peripheral devices or help desk operations within the last 5 years required. A comparable amount of training, education or experience may be substituted for the minimum qualifications. PD Service Desk Support Tech II

• Graduation from an accredited college or university with an Associate’s degree in Computer Technology or related discipline is required.

Bachelor of Science degree in Computer Technology or related discipline is preferred. Five (5) years of education and/or experience in computer systems, computer networks, peripheral devices or help desk operations within the last seven (7) years required. Experience in working for a law enforcement agency preferred.

REGISTRATIONS, LICENSES, CERTIFICATES

PD Service Desk Support Tech I

• Comp TIA A+ certification required or ability to obtain this within nine (9) months of date of hire.
  Florida Department of Law Enforcement (FDLE
• Criminal Justice Information Services (CJIS) Certification required for employment, to be obtained within three (3) months from date of hire. Possession of valid Florida Driver’s License and maintenance of clean driving record required. PD Service Desk Support Tech II
• CompTIA Network+, or Security+, or Apple Device Support and Apple Deployment and Management certification required or ability to obtain within nine (9) months from date of hire.
  Florida Department of Law Enforcement (FDLE
• Criminal Justice Information Services (CJIS) Certification required for employment, to be obtained within three (3) months from date of hire.

Completion of Lenel Training required.
Possession of valid Florida driver’s license and maintenance of clean driving record required.

KNOWLEDGE, SKILLS AND ABILITIES

PD Service Desk Support Tech I

• Knowledge of principles and operations of computers, network, and telephone systems and networks and related technology.

Knowledge of Windows operating systems and software packages.
Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.
Experience with the delivery of excellent customer service in person and by telephone. Familiar with remote assistance desktop tools.
Familiar with standard deployment of desktop images.
Familiar with Active Directory concepts.
Ability to keep records and input work orders.
Ability to work effectively with co-workers.
Ability to clearly communicate technical concepts to non-technical people.
Ability to maintain system documentation related to local support functions.
Ability to multi-task in a fast-paced environment.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to focus on the positive in every situation.
Ability to model respect for individuals, teams, and the organization.
Ability to stay centered when challenged.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
PD Service Desk Support Tech II

• Proficiency in administrating specialized police related software.

Knowledge of principles and operations of computers, network, and telephone systems and networks and related technology. Knowledge of Windows operating systems and software packages.
Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.
Experience with the delivery of excellent customer service in person and by telephone.
Knowledge of remote assistance desktop tools.
Knowledge of standard deployment of desktop images.
Knowledge of Active Directory concepts.
Ability to keep records and input work orders.
Ability to clearly communicate technical concepts to non-technical people.
Ability to maintain system documentation related to local support functions.
Ability to multi-task in a fast-paced environment.
Ability to communicate effectively orally and in writing.
Experience with Mobile Device Management Solutions (Mobile Iron, Intune, Meraki) Knowledge of Apple Volume Purchase Program (VPP) and Device Enrollment Program (DEP). Ability to establish and maintain effective working relationships with employees and the public.
Ability to focus on the positive in every situation.
Ability to model respect for individuals, teams, and the organization.
Ability to stay centered when challenged.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The office environment is fast paced. Employer
City of Port St. Lucie
Address
121 SW Port St. Lucie Blvd Port St. Lucie, Florida, 34984
Phone
772-871-5206