IT Desktop Support Specialist Position Available In [Unknown county], Florida
Tallo's Job Summary: The IT Desktop Support Specialist role in Orlando, Florida is a contract-to-hire position offering a salary range of $60-$68k per year. Responsibilities include providing technical support for desktops, laptops, and mobile devices, resolving escalated issues, and collaborating with IT teams. Qualifications include 8-10 years of experience in desktop support, strong technical knowledge, and relevant certifications such as CompTIA A+ and Microsoft 365 Certified. Addison Group is hiring for this position, offering equal employment opportunities.
Job Description
IT Desktop Support Specialist
Orlando Metro Area, Florida
Type:
Contract-to-Hire Category:
Information Technology Salary:
33.00
Per Hour Reference ID:
10043821
Shortcut:
bAD4
MV Role Title:
IT Desktop Support Specialist Duration:
6-month contract-to-hire
Salary:
$60-$68k per year
Office Status:
Onsite every day in
Orlando, Florida Number of Openings:
1
Key Notes:
Candidate will interact directly with senior leadership, who have high expectations and demand efficiency
Strong communication and the ability to take ownership are critical
Must-Have Technologies:
Windows 1011
macOS
Office 365
Active Directory
TCPIP, DNS, DHCP, VPN, Wi-Fi
Fresh Service or similar ITSM tools
Mobile Device Management (MDM) solutions
PowerShell and command-line tools
Responsibilities:
Provide second-level technical support for desktops, laptops, printers, and mobile devices
Resolve issues escalated from level 1 support
Guide and mentor Tier 1 technicians
Maintain knowledge base articles
Document technical issues and resolutions
Install, configure, and maintain operating systems and enterprise applications
Support users in person and remotely
Perform updates, patches, and security checks
Deploy and maintain IT assets
Collaborate with IT teams on performance and security
Train end-users on applications and policies
Assist with office moves, setups, and infrastructure upgrades
Coordinate desktop setup and collaborate with vendors
Perform additional duties as needed
Qualifications:
8-10 years in desktop support or helpdesk roles
Strong technical knowledge and troubleshooting ability
Experience with network troubleshooting and endpoint protection
Familiarity with ITSM tools
Experience in office moves and IT setups
Excellent problem-solving and customer service skills
Ability to work independently in a fast-paced environment
Preferred certifications: CompTIA A+, Microsoft 365 Certified, ITIL Foundation
May require occasional after-hours or weekend support Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
