Technical Support & Implementation Specialist (Healthcare SaaS) Position Available In [Unknown county], Florida

Technical Support & Implementation Specialist (Healthcare SaaS)

Perfectrx Florida Position Summary:

We are seeking a detail-oriented and customer-focused Technical Support & Implementation Specialist to join our team. This role is pivotal in delivering an exceptional experience to our healthcare customers by providing Tier 1 technical support, resolving questions, implementing new accounts, configuring platform settings, and ensuring external and internal users are supported every step of the way. You will work closely with engineering, product, and customer success teams to ensure that issues are resolved promptly and customers are supported through their journey with our SaaS solution. You’ll help triage and document issues, support onboarding for new clients, and contribute to projects that deepen your expertise in our systems. If you’re comfortable working across teams, enjoy solving problems, and can communicate clearly, this could be a great fit.

Key Responsibilities:

Tier 1

Technical Support:

Respond to inbound support tickets, emails, and chat inquiries from external clients and internal teams. Troubleshoot technical issues and escalate to Tier 2/Engineering as needed. Document resolutions and maintain knowledge base articles.

Customer Implementation & Onboarding:

Set up new customer accounts and configure SaaS platform settings according to customer requirements. Assist with data imports, integrations, and system validation during onboarding. Assist in educating and interviewing clients to understand their workflows and match them to the appropriate system configuration Deliver training sessions or walkthroughs as needed to ensure confident platform usage

Platform Configuration & Internal Support:

Configure and maintain internal demo and QA environments. Support internal teams with platform access, setup, and minor troubleshooting. Help maintain documentation of implementation procedures and configuration standards.

Customer Communication:

Act as a primary point of contact during onboarding and initial support phases. Ensure customers receive timely updates on support tickets and implementation milestones.

Collaboration:

Work cross-functionally with Product, Engineering, and Customer Success teams. Provide feedback on recurring issues or opportunities for product improvement. Assist with light training or rollout support when needed

Qualifications:

1-3 years of experience in a technical support, onboarding, or implementation role, ideally in a SaaS or healthcare setting. Strong troubleshooting skills with the ability to clearly communicate technical concepts to non-technical users. Experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira). Familiarity with data files, APIs, or integration workflows is a plus. Strong organizational skills and attention to detail. Ability to manage multiple projects or accounts simultaneously. Excellent verbal and written communication skills.

Preferred Qualifications:

Experience supporting or implementing SaaS applications in the healthcare, health IT, or digital health space. Basic understanding of databases, web applications, and system configuration. Comfort with Excel, CSVs, or light scripting/queries (e.g., SQL, Postman). Knowledge of HIPAA or healthcare compliance.

Why Join Us Impact:

Help healthcare providers use technology that improves access and outcomes

Growth:

Learn proprietary systems, cross-functional processes, and the inner workings of a tech-enabled pharmacy platform

Support:

Collaborative, fast-paced team that values learning, documentation, and doing things right

Job Type:

Full-time Pay:

$50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Morning shift

Work Location:

In person