Application Support Analyst Position Available In Volusia, Florida

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Application Support Analyst to join our growing tea m ! We’re on the hunt for tech-savvy pro blem-solvers with a passion for delivering world-class customer service. On our tea m you will field customer concerns, solve user access issues, manage data errors, support office conversions, assist with testing of software upgrades, and escalate complex issues as needed . Reporting to the Application Support Tea m Lead, this role is responsible for ensuring the timely resolution of business application related issues via phone, chat, email and in-person support. This position is a hybrid or remote role and can report into any of our 500 offices.

How You Will Contribute:

Pro vide level 2 support for SaaS and custom-built insurance applications using documented pro cedures and available support tools. Provide world class customer service through chat, email, phone and in-person team member interactions. Effectively interact and clearly communicate with team members within multiple levels and departments of the organization, to support the effective and efficient use of the Retail Division’s business applications. Able to follow and execute upon standard operating practices and pro cedures. Demonstrates working knowledge in multiple applications supported by the department. Escalates complex issues to ap pro priate business units and technical tea m s as needed. Leverages application expertise to troubleshoot, pro blem solve and offer solutions. Support application conversion and implementation pro jects. Champions information security best practices through educating support customers and following access standards for business applications. Infrequent travel to offices for onsite support, conferences, and meetings. Up to ~5%

Licenses and Certifications:

As required Skills & Experience to

Be Successful:

Associate degree, technical certification, or equivalent experience Bachelor’s degree in computer science or equivalent experience ( Preferred) Foundational knowledge of Microsoft technologies (M365, O365, SharePoint). 1-2 years of experience in customer service, technical support, application support, or insurance. Foundational knowledge of the insurance industry. (Preferred) Experience pro viding technical support for SaaS applications. ( Preferred) Foundational knowledge of CRM Software (Dynamics, Salesforce) (Preferred) Experience in supporting variety of business applications in a pro duction environment. (Preferred) Foundational knowledge of ITIL, Agile and Scrum frameworks (Preferred) Good pro blem-solving skills for technology-related issues and complex business scenarios. (Preferred) Pay Range $25.00 – $29.oo Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits:

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits:

ESPP; 401k; Student Loan Assistance;

Tuition Reimbursement Mental Health & Wellness:

Free Mental Health & Enhanced Advocacy Services Beyond Benefits:

Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.