IT Help Desk Technician Tier 1 Position Available In Bibb, Georgia

IT Help Desk Technician Tier 1 Southeast Regional Technology Group – 5.0 Macon, GA Job Details Full-time $25,000 – $30,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Software troubleshooting Customer service LAN No experience needed Windows Microsoft Office Computer hardware ServiceNow Computer skills Entry level Help desk Full Job Description Join the Southeast Regional Technology Group Team!

Who We Are… At Southeast Regional Technology Group (SERTG), we’re not just an IT service provider—we’re a dynamic team of tech enthusiasts committed to delivering exceptional Managed IT Services and Projects. With four thriving locations in Georgia, our influence extends far beyond, servicing surrounding cities and reaching even further.

Our Vision:

“To be the leader in IT and Security for small to medium businesses in the Southeastern United States.” We’re passionate about empowering businesses with top-notch IT Support, Sales, Consulting, Service, and Setup, allowing our clients to concentrate on their core operations. Our Mission Statement says it all: “Let SERTG provide extraordinary IT and Security Services so you can focus on the things that make your business unique.” Why Work With Us?

Innovative Environment :

Join a team that prides itself on creativity, problem-solving, and staying ahead in the tech world.

Customer-Centric :

Be part of a company that places customer satisfaction at the heart of everything we do.

Professional Growth :

Work alongside knowledgeable, hardworking colleagues who are dedicated to making a difference.

Impactful Work :

Contribute to projects that genuinely help businesses thrive. Job Summary As a Help Desk Technician at SERTG, you’ll be the go-to expert providing technical assistance and support for computer systems, hardware, and software. You’ll diagnose and resolve issues, ensuring our clients’ tech runs smoothly and efficiently.

Primary Responsibilities Technical Assistance :

Provide swift and effective support for incoming queries and issues related to computer systems, software, and hardware.

Customer Interaction :

Respond to queries in person, over the phone, or via email, guiding customers through problem-solving processes.

Training :

Write training documents and train computer users, enhancing their tech skills.

System Maintenance :

Maintain daily performance of computer systems, install, modify, and repair hardware and software.

Network Support :

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Customer Follow-Up :

Ensure customer issues are resolved and gather feedback to improve service. Job Brief SERTG is seeking a talented Help Desk Technician who excels in delivering fast, effective technical assistance. Your role will involve answering queries on basic technical issues, offering advice, and ensuring customer satisfaction.

Key Qualities Technical Knowledge :

Strong understanding of computer systems and software.

Effective Communication :

Ability to explain technical issues clearly to customers.

Customer-Oriented :

Patience and dedication to solving customer problems.

Problem-Solving :

Ability to diagnose and resolve technical issues swiftly. Your Goal Create value for our clients, helping preserve SERTG’s reputation and business growth. Ready to make a difference? Join us at SERTG and be part of a team that’s shaping the future of IT and Security in the Southeastern United States. Apply now!

Job Type:

Full-time Pay:

$25,000.00 – $30,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday On call

Work Location:

In person