IT Service Desk Analyst Position Available In Bryan, Georgia

IT Service Desk Analyst Workforce Enterprises WFE, Inc. – 2.7 Ellabell, GA Job Details Temporary | Temp-to-hire | Full-time $20.11 – $21.70 an hour 7 hours ago Qualifications Desktop support Help desk support experience Software troubleshooting IT user and group management Microsoft Office Specialist LAN Inventory management systems (technically supported) AnyDesk HR systems (technically supported) Mid-level 3 years Computer hardware Customer relationship management (CRM) systems (technically supported) IT support User support TeamViewer IT Technical support engineer experience Desktop support analyst experience HP Service Manager Network incident reporting Barcode scanning software 2 years CompTIA A+ Help desk Full Job Description We are hiring a Service Desk IT Analyst in Ellabell, GA!

Hours:

1st shift

PAY:

$21 Provide a single point of contact for the organization regarding information technology-related problems. Assist business customers via telephone, email, or trouble ticket inquiries to resolve or escalate IT systems issues and problems. Offer support and incident management, as well as client communications for IT systems faults and service requests. Foster a world-class environment by adhering to and contributing to the Komar IT mission, promise, and response pledge. Provide first-line support for any information technology issues and problems via phone, email, and ticket management system. Track and resolve issues, updating the internal knowledgebase with resolutions. Support warehouse computers, laptops, printers, label printers, phones, mobile devices, and applications. Manage user accounts, including setting up, modifying, deleting, and performing password resets. Repair and maintain barcode scanners, ensuring they are functioning correctly and efficiently. Handle server-based and network-related tasks as needed, escalating complex problems to higher-level support teams when necessary. Quickly and accurately determine the scope and impact of incidents, following up on tickets until resolved. Update daily status reports and the project management system. Act as a liaison between customers and technical teams to facilitate effective communication and problem resolution. Minimum 2-3 years of help desk or desktop support experience (Required) Strong knowledge of IT systems, applications, and troubleshooting techniques (Required) Ability to install, modify, and repair computer hardware and software (Required) Experience with Microsoft, Apple, HP, and Zebra technologies (Required) Experience with BlueCherry PLM, Manhattan SCALE, Extensiv, Infor, BeProduct (Preferred) Proficiency in LAN/WAN troubleshooting (Preferred) Occasionally work during non-standard business hours (Required) #INT123

Job Types:

Full-time, Temporary, Temp-to-hire Pay:

$20.11 – $21.70 per hour

Schedule:

8 hour shift Day shift Weekends as needed Application Question(s): Have you worked with Blue Cherry systems? Have you worked with password resets? What size teams have you supported as an IT Help desk Analyst? Do you have a COMPTIA+ certification? Ability to

Commute:

Ellabell, GA 31308 (Required) Ability to

Relocate:

Ellabell, GA 31308: Relocate before starting work (Required)

Work Location:

In person