IT Support Specialist Position Available In Chatham, Georgia

IT Support Specialist Live Oak Public Libraries – 3.4 Savannah, GA Job Details Full-time $26 an hour 11 hours ago Benefits On-the-job training Qualifications Google Workspace MCSA Computer Science Software troubleshooting MCP Customer service MCSE Bachelor of Science iOS Mid-level Windows Microsoft Office DHCP Analysis skills Driver’s License VoIP Bachelor’s degree Computer hardware CompTIA Network+ IT support Computer Engineering Computer networking DNS IT Associate’s degree Cabling Communication skills CompTIA A+ Time management Help desk Mobile devices Information Technology Full Job Description Job Summary The Information Technology Specialists role is to provide efficient and courteous technical assistance to Live Oak Public Libraries (LOPL) end-users and library patrons throughout the sixteen branches located in three counties. This includes receiving, prioritizing, documenting, and actively resolving Help Desk Service Requests. Problem resolution may involve the use of diagnostic tools or processes, collaborative efforts and may require that the individual give on-site assistance in person. This position requires a person who combines a reassuring demeanor, excellent time management, high integrity, safeguarding sensitive data, solid analytical skills and experience with complementary technical skills in the area of PC computing. An exceptional Information Technology Specialist must demonstrate a good technical knowledge and an ability to communicate effectively in order to understand the issue while explaining the solution to users with varying technical proficiencies, and must combine knowledge and appreciation of LOPL business priorities. The goal is to provide effective and timely service to our LOPL end-users and patrons to promote efficient operations and excellent customer service.

ESSENTIAL FUNCTIONS

First-tier field support for LOPL end-user and patron requests fielding inquiries via E-mail, Help Desk and Telephone and escalating as necessary. Collaborate with internal departments and vendors to complete tasks. Document all pertinent information including name, department, contact information, and nature of the issue. Record all steps in the troubleshooting process for the Help Desk Service Desk Requests including but not limited to the resolution. Identify trending or underlying issues and draft Self-Help How to Articles for End-users. Test solutions and implementations to ensure functionality and accuracy while following up to ensure adequate resolution. Field LOPL patron requests after necessary escalation process. Perform hands-on and remote assistance at the desktop level, including but not limited to installing and upgrading software, installing hardware, and configuring systems and applications. Apply on the job training and diagnostic utilities to facilitate efficient troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Perform preventativeinventory audits and maintenance including but not limited to auditing hardwaresoftware logs and checkingcleaning workstations, printers, and peripherals. Troubleshooting and assistance with networkWi-Fi devices including Mobile Devices, Printers, and Workstations Organization of all IT inventory, and workspaces to promote safety and efficiency. Other duties as assigned. Qualifications and Requirements Minimum Qualifications Associates degree in Computer Science, Computer Engineering, Information Technology or equivalent, plus minimum of 2-4 years working in a technical IT related position involving a customer service help desk. Working knowledge of computer hardwaresystemsapplications, mobile devices, and peripherals. Ability to diagnose and resolve technical issues. Working knowledge of Microsoft Windows, iOS, Google Chrome OS, Google G Suite, and Microsoft Office Applications.

Working knowledge of:

TCPIP, DHCP, DNS, VLAN, Wi-Fi, VOIP. Working knowledge of switches, network cabling, LANs and WLANs. Excellent written and verbal communication skills.

Licenses/Certifications:

A+, Network+ or equivalent Must be able to work independently and as part of a team while remaining detail oriented Must demonstrate effective time management Must have reliable transportation to travel between locations (typically assigned to 5 branches) Ability to work Weekends, Holidays and after-hours as needed Preferred Qualifications B.S. in Computer Science, Computer Engineering, Information Technology or equivalent. 4 years of previous Information Technology Experience working in an IT support position providing end-user support in multiple locations preferred. In-depth knowledge of Microsoft Windows, iOS, Google Chrome OS, Google G Suite, and Microsoft Office Applications.

In-depth knowledge of:

TCPIP, DHCP, DNS, VLAN, Wi-Fi, VOIP In-depth knowledge of switches, network cabling, LANs and WLANs. In-depth knowledge of Google Chrome and Windows devices. Familiarization with applications such as PINES ILS, Print Management applications, Help Desk/Ticketing systems and PC configuration management applications.

Licenses/Certifications:

MCP, MCSE/MCSA, or related certifications preferred. Physical Demands Work is typically performed with the employee sitting at a desk, standing for extended periods, or bending/stooping. The employee must be able to lift up to 50 pounds routinely, climb, stand for extended periods of time, reach, bend, and stoop. Full range of hand and finger motion is required for data entry purposes. The ability to distinguish color is required for network wiring purposes. Valid drivers license and insurability required. Work Week 40-hour work week, cell phoneemail accessible with the ability to work after hours, holidays, and additional hours as needed. Must have reliable transportation to travel to the 16 LOPL branches as needed.