Site Administrator Position Available In Chatham, Georgia
Tallo's Job Summary: Our customer is seeking a Site Administrator to operate and maintain an Inmate Telephone System at the facility. Responsibilities include monitoring system performance, burning CDs of recordings for third parties, conducting operational checks, and providing training to staff. Skills in troubleshooting, hardware support, and customer service are required. Basic computer proficiency and knowledge of tools and equipment are essential. This is an Intermediate Level position.
Company:
TEKsystems
Salary:
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Job Description
Description Our customer is looking for a site admin. Perform daily functions of operating and maintaining an Inmate Telephone System at the facility.
- Monitors all systems provided by Pay-Tel for daily performance and reports to Technical Support.
- Burning of CDs of inmate recordings or records for 3rd parties when required.
- Monitoring all calling types and voice biometric systems where required.
- Replaces or performs minor repairs on the inmate telephone system and/or phones.
- Makes sure correct informational signage is properly maintained.
- Performs quarterly operational checks on inmate telephones.
- Manages/reports all types of alerts to facility and Pay-Tel Technical Support.
- Replies to inmate complaints thru the facilities grievance system process.
- Provides initial and ongoing training on Pay Tel’s inmate telephone system, all calling types and voice biometrics to new facility staff, including staff at remote sites.
- Maintain professional working relationship with facility personal at all times. Skills Troubleshooting, Support, Hardware support, customer support, Server support Top Skills Details Troubleshooting,Support,Hardware support,customer support Additional Skills & Qualifications
- Basic proficiency in computer skills, including Microsoft Office, Excel, and Word; excellent verbal and written communication skills.
- Strong initiative and problem-solving skills; basic to intermediate tool knowledge including drills (hammer drills, impact drills, drill bits, etc.), screw drivers, nut drivers, use of ladder, scissor lift, single man lift, amp tool, etc.
- Basic to intermediate knowledge of relay switches, running wire, cabling, color code knowledge of Cat6 Wire, rack equipment, server equipment.
Experience Level Intermediate Level
