Technical Support Specialist – ADC Garden City Position Available In Chatham, Georgia

Technical Support Specialist – ADC Garden City 3.3 3.3 out of 5 stars

Garden City, GA Additional Information Agency Logo:

Requisition ID:

INF02

OV Number of Openings:

1

Advertised Salary:

$60,000 – 63,000

Shift:

Day Job Posting End Date:

Jun 22, 2025 The Georgia National Guard’s Air Dominance Center (ADC), located at the Savannah Combat Training Readiness Center, provides combat aircraft units from across the Department of Defense an environment whereby participants, in a fully integrated, cross-domain, joint concept, can train to exploit the unique characteristics of air, space, maritime, and cyberspace to deliver dominance across a vast range of operational environments. Large force exercises, hosted at least quarterly at the ADC, bring dozens of aircraft and hundreds of military personnel from across the country for temporary assignment in Savannah’s International Airport to train in vast instrumented airspace, benefit from advanced Air Combat Training Systems and facilities, and live in the comfortable surroundings provided at the training center weeks at a time. Because of its modern conferencing space, lodging, and dining capabilities, the ADC also plays host to multiple national level meetings hosting hundreds of attendees. Supported by a conglomeration of full and part time Air National Guardsmen, federal contractors, and state employees, the ADC has been recognized as the premier fighter integration training center in the country as well as a preferred conferencing location for the Department of Defense and other state and federal agencies. The ADC is looking for a trained Technical Support Specialist who is highly skilled in providing technical assistance and support to issues related to computer systems, software, hardware, telephone systems, and radios.

Typical responsibilities will include:

Opens, assigns, updates and closes Information Technology related jobs in Remedy help desk system. Swiftly responds to queries either in person or over the phone; Writes training manuals as required; Provides basic computer skills education to users; Walks customers through problem-solving processes; Installs, modifies, and repairs computer hardware and software; Runs diagnostic programs to resolve problems; Resolves technical problems with Local Area Network and other systems (NIPR/SIPR); Installs computer peripherals for users; Tracks, routes, and redirects problems to the correct resource to resolve customer problems; Troubleshoots hardware problems with desktop PC’s, servers, routers, and miscellaneous electronic equipment; Performs Communications Security (COMSEC) responsibilities. Required Education and/or Training Must possess the required information assurance certification IAW DoD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996, and current Air Force directives. Must have valid CompTia Security+ CE or higher level certification as prescribed in DoD 8570 requirements.

Preferred Qualifications:

Preference will be given to those applicants who, in addition to meeting the minimum qualifications have over five (5) years work experience in the installation, maintenance, and technical support of computer software and hardware applications.

Additional Information:

The selected applicant must meet the following standards: 1. Eligibility to work in the U.S. 2. Ability to perform the essential functions of the job with or without reasonable accommodation. 3. A negative pre-employment drug test (post-hire the selected candidate will be placed in the pool for the State Random Drug Testing Program). 4. Maintain a valid driver’s license •A Georgia criminal records check will be conducted before an offer of employment is made. A national criminal records check is required post-hire as part of a federal background investigation (NACI) in order to gain access to Ga DOD facilities and computer networks.

Additional Information:

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. Position number 00213357. High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.