Tier 2 Help Desk Support Technician Position Available In Cherokee, Georgia
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Job Description
Tier 2 Help Desk Support Technician 4.6 4.6 out of 5 stars Ball Ground, GA 30107
Description:
Location:
On-site | Ball Ground, GA We are seeking a skilled and customer-focused Tier 2 Help Desk Support Technician to serve as the primary on-site IT resource at our client location in Ball Ground, GA. This is a hands-on position requiring strong technical knowledge and the ability to support a wide range of IT systems and services, including end-user devices, server environments, and network infrastructure. The technician will provide daily support for hardware, software, and connectivity issues, ensure systems are operating efficiently, and collaborate with internal IT teams as needed. A strong sense of ownership, professionalism, and technical acumen are essential to success in this role.
Responsibilities:
Provide on-site technical support for desktops, laptops, mobile devices, servers, and networking equipment Install, configure, and maintain hardware and software across Windows-based environments Support cloud services (Microsoft 365, Exchange Online), business productivity tools, and collaboration platforms Troubleshoot and resolve technical issues related to operating systems, applications, printers, and network connectivity Perform routine maintenance, updates, and backups according to company and client standards Collaborate with off-site IT teams, vendors, and clients to ensure timely issue resolution Document technical processes, system changes, and issue resolutions thoroughly Maintain a high level of customer service and professionalism in all client interactions Requires occasional travel to South Carolina location
Requirements:
Key Skills and Experience:
2-5 years of hands-on experience in IT support with Tier 2-level troubleshooting and administration skills Proficiency with Microsoft Windows Server (2008-2022 ) including Active Directory, DNS, DHCP, and Remote Desktop Services Strong knowledge of Windows 10/11 and legacy operating systems Solid understanding of file permissions, security practices, and group policy management Experience with Microsoft 365, Exchange (on-prem or cloud), and various collaboration tools Working knowledge of routers, switches, VPNs, and firewalls Familiarity with hardware from vendors such as Dell, HP, Lenovo, and IBM, including component-level repair Experience supporting network vendors and platforms such as Cisco, SonicWall, Meraki, and WatchGuard Comfortable with virtualization platforms like VMware or Hyper-V Strong documentation, communication, and time management skills Must be able to pass a criminal background check, E-Verify citizenship check, and a motor vehicle report prior to employment PI273428767
