Help Desk I Position Available In Cobb, Georgia
Tallo's Job Summary: The Help Desk I technician provides first-line support for hardware, software, and basic network issues, answering tickets, troubleshooting problems, and escalating complex issues. Requirements include knowledge of Windows OS, Microsoft 365, Active Directory, and ticketing systems, as well as good communication and customer service skills. Robert Half is hiring for this role, offering competitive compensation and benefits.
Job Description
Description The Help Desk I technician provides first-line support to end users for hardware, software, and basic network issues. This role involves answering tickets, troubleshooting routine problems, and escalating complex issues to higher tiers. Requirements Basic knowledge of Windows OS and Microsoft 365 Experience with Active Directory (password resets) Familiarity with ticketing systems (e.g., ServiceNow, Jira) Good communication and customer service skills Ability to follow standard procedures and documentation Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
