IT Help Desk Technician Position Available In Cobb, Georgia
Tallo's Job Summary: The IT Help Desk Technician role involves providing technical support to end users for hardware, software, and network issues. Responsibilities include troubleshooting problems, setting up new systems, and supporting various IT tools. Qualifications include an Associate's degree in IT or related field, 1-3 years of experience, and proficiency in Microsoft 365 and Windows/MacOS environments. Preferred experience with Okta, Duo Security, and CompTIA certifications. Standard business hours with potential for after-hours support, competitive salary, and benefits offered.
Job Description
Summary:
The IT Help Desk Technician is the first line of support for end users, providing prompt and effective technical assistance for hardware, software, and network-related issues. This role ensures a seamless technology experience for employees by troubleshooting problems, maintaining systems, and supporting various IT tools and platforms.
Key Responsibilities:
Act as the first point of contact for IT support via ticketing system, phone, or email. Diagnose and resolve technical issues related to computers, applications, printers, mobile devices, and networks. Escalate advanced issues to appropriate IT team members or vendors when necessary. Set up, configure, and maintain desktops, laptops, and peripherals for new and existing users. Support user access management including onboarding, offboarding, and permissions updates. Assist with software installations, updates, and troubleshooting across Windows and Mac environments. Manage and resolve tickets in a timely manner while ensuring user satisfaction. Maintain accurate records of hardware inventory, licenses, and support documentation. Support and educate employees on the use of business tools and security practices. Create and update documentation for internal processes and user how-to guides.
Qualifications:
Required:
Associate’s degree in Information Technology or a related field, or equivalent experience. 1-3 years of experience in an IT support or help desk role. Proficiency in Microsoft 365, Windows 10/11, and MacOS environments. Strong troubleshooting, communication, and customer service skills. Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Experience:
Experience with: Okta (Identity and access management) Duo Security (Multi-factor authentication) Sophos (Endpoint security) Microsoft 365 Admin Center Azure Active Directory Familiarity with remote support tools and help desk systems (e.g., Zendesk, Freshservice, Jira). Understanding of cybersecurity fundamentals and IT best practices. Certifications such as CompTIA A+, Network+, or
Microsoft Certified:
Modern Desktop Administrator Associate are a plus.
Working Conditions:
Standard business hours with potential for after-hours support or on-call rotation. Occasional lifting or moving of IT equipment (up to 30 lbs). Hybrid work flexibility depending on company needs. Pay & Benefits Competitive Salary Health, Dental, and Vision Insurance 401k
