Technical Support Specialist Position Available In Cobb, Georgia
Tallo's Job Summary: The Technical Support Specialist is responsible for installing, maintaining, and supporting Southern Company's computer systems in Northeast Georgia. Requirements include a two-year degree or equivalent experience in IT, proficiency in Windows 11 and MS Office, and good communication skills. Responsibilities include interfacing with customers, managing work requests, and maintaining equipment inventories. This position is based in Athens, GA.
Job Description
Description The IT Workplace Support Technician is responsible for the installation, maintenance (both hardware and software) and project support of Southern Company’s leased and purchased PCs, laptops, and printers. These systems are installed, maintained, and repaired in accordance with established standards, service levels, and operational processes. The primary focus for this position is break/fix and installation of devices in Northeast Georgia. Computing and mobile devices are installed, maintained, and repaired in accordance with established standards, service levels and operational processes. This position is located Athens, GA. The technician will provide primary desktop support for approximately 12 sites in this service territory.
JOB REQUIREMENTS
- Two-year degree (college/technical/vocational) or equivalent hands-on experience in computer systems or information technology is preferred.
- Understanding of local area networks in a VoIP environment is required.
- Knowledge of and ability to troubleshoot and repair PC hardware, operating systems, and associated peripherals and software components.
- Must have proficiency with Windows 11 and MS Office.
- Ability to work independently, self-starter with good time management skills.
- Must have good verbal and written communications skills.
JOB RESPONSIBILITIES
- Interfacing with customers to schedule work and ensure that customer expectations are met upon completion of work
- Interfacing with other IT groups related to problems and installations as appropriate
- Managing and effectively prioritizing many work requests
- Maintaining current images on USB media
- Keeping abreast of current imaging installation procedures
- Understanding and adhering to billing and performance processes and procedures
- Maintaining accurate equipment inventories
- Installing standard, endorsed, or certified software and/or hardware devices, and providing minimal onsite training to get the client started
- Operating a company vehicle in a safe manner. Responsible for performing monthly vehicle safety inspections.
- Ability to climb into and maneuver around cabs of large bucket trucks and small pickup trucks for mobile device support
- Ability to lift 50 lbs
- Daily travel around service territory required.
BEHAVIORAL ATTRIBUTES
- Must be a self-starter who can work independently without supervision.
- Follows safe work practices and fosters a safe workplace.
- Excellent customer service skills.
- Exhibits “Our Values” (i.e., unquestionable trust, superior performance, and total commitment) in all business dealings.
- Seeks opportunities to learn and demonstrates initiative to maintain a working knowledge of our changing IT environment.
- Good organizational and time management skills Experience Level Entry Leve
