Tier 1 Help Desk Technician Position Available In Cobb, Georgia
Tallo's Job Summary: Join our team as a Tier 1 Help Desk Technician in Kennesaw, GA. This role involves providing essential IT support, escalating issues, and ensuring top-notch service delivery. Responsibilities include remote support, documentation, and client communication. Qualifications include 2+ years of experience with Microsoft Desktop OS, Windows Server, and network support, as well as proficiency in VMware, Hyper-V, and IT security principles.
Job Description
Tier 1 Help Desk Technician 4.6 4.6 out of 5 stars 3721 Cherokee Street NW, Kennesaw, GA 30144
Description:
Shifts:
Fulltime:
Wednesday – Saturday 4pm-3am Part time: 24 hours a week (3 days a week/8 hour rotating shifts) , 7 days a week available
Job Summary :
Join our dynamic team as a Tier 1 Help Desk Engineer, where you’ll provide essential support for customer IT issues, escalate as needed, and ensure top-notch service delivery. This role is ideal for someone who thrives in a fast-paced environment, values collaboration, and is committed to delivering excellent technical solutions.
Responsibilities :
Serve as the first point of contact for technical support requests and escalate complex issues appropriately. Provide remote support for client systems, including desktop, server, and network environments. Document customer interactions, issue resolution, and knowledge-sharing processes. Address client tickets with accountability and urgency while adhering to company protocols. Maintain proactive communication with clients, management, and team members. Support Microsoft Windows Server, Active Directory, and network configurations. Assist with security solutions, including malware remediation and endpoint management. Manage basic VMware, Hyper-V, and MacOS systems.
Requirements:
Qualifications:
Experience:
2+ years with Microsoft Desktop OS (Windows 7-11). 2+ years with Microsoft Windows Server (2008-2016) and Active Directory. 2+ years in network support: TCP/IP, VLAN, Site-to-Site VPNs, etc. Familiarity with Microsoft Exchange Server/Online and G Suite. Basic MacOS knowledge.
Skills:
Understanding of IT security principles and tools. Strong troubleshooting and communication abilities. Proficiency in VMware and Hyper-V. Must pass a criminal background check, E-Verify citizenship verification, and motor vehicle report (MVR) review.
