DECAL Help Desk Support Specialist 1 (765622) Position Available In DeKalb, Georgia

DECAL Help Desk Support Specialist 1 (765622) 4.0 4.0 out of 5 stars 2 Martin Luther King Jr Dr SE Ste 754, Atlanta, GA 30334 DECAL Help Desk Support Specialist 1 (765622) Pay rate: $24.50 hr Temp ( 6 months +)

Job Location :

2 Martin Luther King, Jr. Drive SE, Suite 754, East Tower, Atlanta, GA 30334

Hours :

8 hours daily/5 days weekly Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email or from remote locations.

Job Description :

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.

• Serves as the primary escalation point forincoming queries and technical issues.
• Manages and/or assigns projects and tasks toother team members as appropriate
• Advises, collaborates and assists businessunits with system enhancements and modifications
• Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
• Effectively provides user support over thephone, in person, and via remote tools.
• Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.
• Assists users with information security andprivacy questions; provides directions for the correct action.
• Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
• Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational.
• Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
• Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
• May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
• Creates user support documentation and instructions.
• Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
• This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.

• Minimum of 2-3 years of IT technical support
• Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, includingservers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
• Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
• Willing to work off-hours and weekends whenrequired for projects or emergency support.
• Experience installing, configuring, andsupporting network printers and audio/visual equipment
• Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
• isstrongly preferred)
• Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
• Strong team leadership, time management, andcoaching and mentoring skills
• Excellent customer service and communicationskills are a must.
• Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
• Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Types:

Contract, Temporary Pay:

$24.50 per hour

Benefits:

Health insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person