Field Support Engineer Supervisor Position Available In DeKalb, Georgia

Field Support Engineer Supervisor

Job Category:

Official&Manager Level 2

Requisition Number:

FIELD002211

Posting Details

Posted:

April 22, 2025
Full-Time
Remote
Locations
Showing 1 location
Remote
Atlanta, GA 30318, USA
Job Details
Description
Mirion Technologies is seeking a driven and experienced Field Support Engineer (FSE) Supervisor to lead our regional service team in the Western United States. This role involves a mix technical fieldwork, managing assigned customer contracts as well as mentoring and administrative oversight of Field Support Engineers assigned to the Western United States. The ideal candidate is a strong communicator, technically skilled, and passionate about supporting both customers and fellow engineers.

KEY RESPONSIBILITIES

Field Support Engineering
Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
Supervision and Leadership in the Field
Build relationships through regular face-to-face time with each FSE, including joint customer site visits and field mentoring.
Support onboarding and development of new team members.
Facilitate weekly FSE team meetings and maintain consistent communication across the team.
Participate in customer meetings and business development efforts.
Support internal teams with technical insight and customer data.
Administrative & Operational Oversight
Assign and manage billable work orders and scheduling through the dispatch console within the Salesforce platform.
Approve expense reports, Time and Material quotes, and work orders.
Track contract deliverables and oversee contract quote approvals.
Review and support regional performance.
Partner with Sales and Account Managers to support customer engagements, contract renewals, and strategic opportunities.

ESSENTIAL REQUIREMENTS

1-3 years of experience in a technical or customer-facing field service role.
Leadership, mentoring, or supervisory experience preferred.
Technical acumen in electronics, mechanics, or physics.
Strong communication, organization, and analytical problem-solving skills.
Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
Understand and adhere to all safety policies on the job. Valid driver’s license and ability to travel regionally up to 70%.
Ability to lift 50+ pounds and work in various field environments.

PREFERRED SKILLS

Knowledge and proficiency of any of the Mirion (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
Experience using Mirion (Canberra) software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
Database management experience using SQL Server, Crystal Reports and/or Access.
Nuclear Physics and Radiation Principles knowledge and experience.
Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
Complex system troubleshooting to resolution at modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.
Naval Nuclear Power Program experience is a plus.
Qualifications
Education
Preferred
Bachelors or better in Engineering.
Experience
Required
1-3 years in a technical/customer service position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.