Field Tech Associate – Decatur Position Available In DeKalb, Georgia

NTT DATA

strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Technician]] to join our team in [[Decatur]], [[GA]], [[USA]].Day to Day job

Duties:

Applicants must have active driver’s license and vehicleTravel between sites is required. Mileage is reimbursed.

Windows troubleshooting and reimaging are requiredExecute service delivery by performing Installs,Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.

Coordinate with client end users on expectations,scheduleof availability, process and proceduresMeet Service Level Agreements on all services performedUpdate system of record for delivery Incidents and RequestsUpdate asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist increating action plans as well as following action plansUtilize advanced tools and technical knowledge tor emediate incidents and conduct installsEscalate to Field Services Supervisor issues that globally impact the end user environmentContinuously improve both individual and team technicals kills and through knowledge share

Basic Qualifications:

Minimum of three years’ experience in End user support-Desktop support-ITSM – Incident, Request and IMACMinimum of three years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customerapplicationsMinimum of three years’ experience in Hardware thati ncluded Video conference, Standard Desktop and laptop,Printer, Scanner, Desk Phone, Smarthand support,IMAC-DMinimum of three years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.

Minimum of three years experience in on-site hands-onField Services in an SLA environmentMust be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 daysof hire dateNice to

Have:

CompTIA A+ certification desiredAbout

NTT DATANTT DATA

is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA

is a part of NTT Group, which invests over $3.6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA

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NTT DATA

is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please clickhere . For Pay Transparency information, please clickhere .