Help Desk Analyst Position Available In DeKalb, Georgia

Help Desk Analyst Apollo Technology Solutions LLC Atlanta, GA •

Remote Role:

Administrative/Clerical Support Role Location:

Atlanta, GA Duration:

12 month (extendable upto 12 months)

Interview:

Web Cam Interview Only Initally Remote Work Permitted Job Description:

Position Responsibilities:

Receive and track onboard and off board requests; check the requests for completeness and accuracy Submit requests for new accounts using ServiceNow ticketing system. Submit request for setup and delivery of equipment and wireless devices. Coordinate with application teams for additional application access requests Track progress of requests to completion and escalate to vendors and management as needed. Review accounts for accuracy of provision or deprovision based on requests Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards Communicate status of processed onboard or off board requests to hiring managers Resolve requests within SLA while providing the highest level of customer service Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

Associate degree in a related field OR minimum 2+ years of help desk support One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting Detail oriented with the ability to work independently Excellent oral, written, and interpersonal communication Experience in performing well under pressure Capable of working competently with personnel at multiple levels of the organization Experience with ServiceNow or Okta is a plus Must have work authorization that allows candidate to work in the

United States Required/Desired Skills:

Associate degree in a related field Experience with excel spreadsheets, including formulas and reporting Experience with O365 Pro Plus core applications Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). Excellent oral, written, and interpersonal communication Experience with Helpdesk support.