Help Desk Coordinator Position Available In DeKalb, Georgia

Job Description:

Summary/ObjectiveProvide IT support for GreenPoint Agemployees.. This is a

HELP DESK

position as an individualcontributor and does not have direct reports.

EssentialFunctionsUtilizes ticket tracking system to document all supportincidentsCreates and maintains detailed and complete HelpdeskdocumentationIdentifies opportunities for automation and assistswith the development of automation systems to address thoseopportunitiesParticipates with research, planning, scoping,implementation, and ongoing support for projectsParticipates withmaintaining inventory of hardware, software, and supportassetsEnforces IT standards and educates employees about complianceissuesRequired QualificationsSome college/associate’s degree withfocus on IT; Bachelor’s degree in Information Technology or otherrelated field preferred4+ years of related experience required withat least 2 years of documented Helpdesk Team LeadexperienceExperience in Networking including a demonstratedunderstanding of VPN, LAN, WAN, and wirelessUnderstanding ofsecurity practices including physical, internet, and wirelesssecurityStrong background desired in Active Directory, Group PolicyManagement, Office 365 and AWS cloud services, and Office 2010 andaboveMicrosoft Certified Professional and CompTia A+ CertificationdesiredKnowledge, Skills & AbilitiesAbility to self-motivate, workindependently, and take ownership of job responsibilitiesOn-point,genuine interpersonal and written communication skillsDemonstratedcustomer service & troubleshooting skill setsWorking knowledge of,Microsoft Office Suite, including MSWord, Outlook, Excel,PowerPoint, Publisher, and other software deemed necessary toperform job duties as statedDemonstrated understanding of switches,routers, and other network hardware along with servervirtualization technologiesAbility to balance and prioritizemultiple projects and remain calm under pressureExcellentcommunications skills; ability to communicate with associates andcustomersValid driver’s license; must be able to meet a MotorVehicle Review in accordance with Company policyWorkEnvironmentWhile performing the duties of this job, the employeeregularly works in an office setting.

Physical DemandsThe physicaldemands described here are representative of those that must be metby an employee to successfully perform the essential functions ofthis job.

Regular use of the telephone and e-mail for communicationis essential. Sitting for extended periods and the use of hands tofinger is common. Hearing and vision within normal ranges ishelpful for normal conversations, to receive ordinary informationand to prepare or inspect documents. Lifting/exertion of up to 40lbs. of force may occasionally be required. While performing theduties of this job, good manual dexterity for the use of commonoffice equipment such as computer terminals, calculator, andcopiers is needed. The employee is occasionally required to walk,climb, balance, reach, stoop, kneel, crouch, andcrawl.

TravelLimited travel as needed (Please note this jobdescription is intended to describe the general nature and level ofwork performed by employees assigned to this position. It is notdesigned to contain or be interpreted as a comprehensive list ofall duties, responsibilities, and qualifications. Additionaljob-related duties may be assigned. GreenPoint Ag reserves theright to amend and change responsibilities to meet business andorganizational needs as necessary with or without notice.

EEOCommitment:

We are an equal opportunity employer and all qualifiedapplicants will receive consideration for employment without regardto race, color, national origin, ethnicity, sex, pregnancy, sexualorientation, gender identity/expression, including transgenderidentity, religion, disability, age, genetics, active military orveteran status and any other characteristics protected underapplicable federal or state law.