Help Desk Support Specialist -In Person interview Only Position Available In DeKalb, Georgia

Help Desk Support Specialist

• In Person interview Only Source Code Technology
• 3.6 Atlanta, GA Job Details Contract $24
• $26 an hour 17 hours ago Qualifications Azure Software troubleshooting SCCM Customer service 5 years Windows Technical support Microsoft Office Remote access software IT support Mentoring Computer networking ServiceNow IT Senior level Cabling Leadership Active Directory Time management

Full Job Description Job Title :

Help Desk Support Specialist 1

Duration:

6+ Months In Person interview

Only Location :

2 M.L.K. Jr Dr SE , Atlanta, GA 30334, USA

TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.

• Minimum of 7-10 years of IT technical support
• Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, includingservers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
• Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
• Willing to work off-hours and weekends whenrequired for projects or emergency support.
• Experience installing, configuring, andsupporting network printers and audio/visual equipment
• Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
• isstrongly preferred)
• Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
• Strong team leadership, time management, andcoaching and mentoring skills
• Excellent customer service and communicationskills are a must.
• Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
• Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Type:

Contract Pay:

$24.00

• $26.

00 per hour

Schedule:

8 hour shift

Experience:

IT technical support: 10 years (Required) workstations (Windows/Mac), switches, routers, cabling, : 8 years (Required) document incidents (

ServiceNow and Sales Force:

5 years (Required) imaging laptop computers 20h2,21h2, Microsoft Office 2010: 7 years (Required) Mobile devicemanagement, including IOS and Android devices : 6 years (Required) Windows PC/laptop management via

Active Directory:

5 years (Required) Ability to

Commute:

Atlanta, GA 30334 (Required)

Work Location:

In person