IT System Engineer L2/L3 Position Available In DeKalb, Georgia

IT System Engineer L2/L3

Posting Details Posted:

April 17, 2025 Full-Time Hybrid Locations Showing 1 location Precision Aviation Group Corporate Headquarters900 Circle 75 Pkwy SEAtlanta, GA 30339, USA Precision Aviation Group Corporate Headquarters900 Circle 75 Pkwy SEAtlanta, GA 30339, USA +0 more locations less locations Job Details Description Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With over 1.1 million square feet of sales and service facilities in the United States, Canada, Australia, Singapore, Brazil, PAG’s 27 locations and customer-focused business model serve aviation customers through Supply Chain and inventory-supported maintenance, Repair, and Overhaul (ISMRO) services.

JOB PURPOSE

The IT Systems Engineer will possess expertise in both Level 2 and Level 3 support, specializing in end-user desktop deployments, desktop applications, Active Directory, Entra, and Office 365. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service.
As a Level 2/Level 3 IT Systems Engineer, you will be responsible for managing and executing desktop deployments, including setup, configuration, and installation of hardware and software for end-users. You will provide advanced desktop application support, troubleshoot issues, and ensure optimal performance. Additionally, you will administer and maintain Active Directory, including user account management, group policies, and security settings, as well as implement and manage Entra solutions to enhance security and streamline identity management.
Your role will also involve overseeing the administration of Office 365, including Exchange Online, SharePoint, Teams, and other related services. You will assist end-users with technical issues related to desktop environments, including operating systems, applications, and peripherals. Handling escalated service desk tickets, performing advanced troubleshooting, and resolving complex technical issues will be part of your daily responsibilities.
You will monitor and analyze system performance, ensuring optimal operation and identifying potential issues. It is crucial to maintain detailed and accurate documentation of support activities, system configurations, solutions, and user interactions in the service desk system. Collaboration with Level 1 support agents, IT teams, and other departments to ensure timely issue resolution and effective communication is essential.
Providing training and guidance to end-users on best practices for using desktop applications and maintaining their systems will be part of your role. Implementing and enforcing security protocols to protect sensitive data and ensure compliance with industry standards is a key responsibility. You will assess currently deployed hardware and software to determine if the systems are configured and deployed using generally accepted best practices in terms of configuration and security.
Continuous improvement is vital, and you will participate in ongoing training and professional development to stay current with industry trends and technologies, recommending improvements to enhance system performance and security.

JOB DUTIES AND RESPONSIBILITIES

Essential Job Functions:

•

Desktop Deployments:

Manage and execute desktop deployments, including setup, configuration, and installation of hardware and software for end-users.
•

Application Support:

Provide advanced support for desktop applications, troubleshoot issues, and ensure optimal performance.
•

Active Directory Management:

Administer and maintain Active Directory, including user account management, group policies, and security settings.
•

Entra Integration:

Implement and manage Entra solutions to enhance security and streamline identity management.
• Office 365

Administration:

Oversee the administration of Office 365, including Exchange Online, SharePoint, Teams, and other related services.
•

User Assistance:

Assist end-users with technical issues related to desktop environments, including operating systems, applications, and peripherals.
•

Incident Management:

Handle escalated service desk tickets, perform advanced troubleshooting, and resolve complex technical issues.
•

System Monitoring:

Monitor and analyze system performance, ensuring optimal operation and identifying potential issues.
•

Documentation:

Maintain detailed and accurate documentation of support activities, system configurations, solutions, and user interactions in the service desk system.
•

Collaboration:

Work closely with Level 1 support agents, IT teams, and other departments to ensure the timely resolution of issues and effective communication.
•

Training:

Provide training and guidance to end-users on best practices for using desktop applications and maintaining their systems.
•

Security:

Implement and enforce security protocols to protect sensitive data and ensure compliance with industry standards.
•

Assessment:

Assess currently deployed hardware and software to determine if the systems are configured and deployed using generally accepted best practices in terms of configuration and security.

Continuous Improvement:

Participate in ongoing training and professional development to stay current with industry trends and technologies and recommend improvements to enhance system performance and security.

WORKING CONDITIONS

Physical Demands:

Requires sitting or standing for extended periods of time. Requires frequent walking, bending, and reaching to shoulder level. Requires occasional squatting, lifting, carrying, pushing, or pulling weights up to 20 pounds. Requires repetitive hand movement. Requires eye-hand coordination and manual dexterity. Requires corrected vision and hearing to normal range.

Equipment Operated:

Ability to operate office machines and equipment and troubleshoot problems with equipment.

Work Location:

California, USA Travel within the USA and Canada when on assignment

Education/Training:

Associate degree or higher or equivalent qualifications.

Experience:

3+ years of experience in IT systems engineering or administration (Level 2/3 support).

Certificates/Licenses:

None
We offer competitive pay, and a comprehensive benefits package designed to support your well-being and work-life balance. Full-time associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans, two dental plans, vision coverage, company-paid life insurance, voluntary life insurance, short- and long-term disability, flex spending accounts, and telemedicine services. In addition, you’ll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year-end, 9 paid holidays, and a 401(k) plan with company match contributions.
If you’re a qualified candidate with a strong drive, work ethic, and commitment to excellence, we encourage you to apply today. Visit and select the Careers tab at the bottom of the page to get started!

AA/EOE/M/F/D/V

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Education Experience Licenses & Certifications