Level II Support Analyst Position Available In DeKalb, Georgia
Tallo's Job Summary: Level II Support Analyst position in Atlanta, GA offers a salary range of $65,000 - $70,000. Responsibilities include providing tier-2 technical support for various systems, resolving help desk tickets, managing cybersecurity tools, and documenting solutions. Requirements include relevant certifications and proficiency in Windows and Mac OS environments, Office 365, and supporting various software.
Company:
Synerfac
Salary:
—
Job Description
Job Details I.T.
Level II Support Analyst Atlanta, GA Job Description
Job ID#: 113308
Category:
I.T.
Job Type:
Contract to
Hire Branch:
Atlanta Salary:
$ 65000.00 – $ 70000.00
Phone:
(770) 668-9112
Responsibilities:
- Provide tier-2 remote technical support for desktops, laptops, servers, networks, and cloud systems.
- Manage and resolve help desk tickets through a PSA platform within SLA timelines.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
- Perform system maintenance, upgrades, and patch management to ensure security compliance.
- Configure and manage Active Directory, Microsoft 365, Azure environments, and security policies.
- Deploy and monitor cybersecurity tools (firewalls, EDR, email security platforms).
- Assist in email migrations, backup management, and disaster recovery planning.
- Document systems, solutions, and processes in Core12″s knowledge base.
- Perform network and IT audits, report vulnerabilities, and recommend improvements.
- Collaborate with vendors and third-party providers to resolve advanced issues.
- Provide end-user training and support documentation to improve productivity. Job Requirements
- Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft, Cisco) are a plus.
- Proficient with Windows and Mac OS environments.
- Office 365 migrations and Microsoft Exchange management.
- Experience supporting Adobe Creative Suite, QuickBooks, Bluebeam, and Procore.
