Tech Support Analyst Position Available In DeKalb, Georgia
Tallo's Job Summary: Tech Support Analyst position available for remote work in the US, with a salary ranging from $18.00 to $21.00 USD hourly. Responsibilities include providing technical support for proprietary Picture Archive Communication Systems (PACS) and troubleshooting issues related to software and operating systems. Requirements include 2+ years of relevant experience and availability for specific shifts. Contact kgregor@judge.com for more information.
Job Description
Location:
REMOTE Salary:
$18.00 USD Hourly – $21.00
USD Hourly Description:
Job Title:
IT Tech Support Analyst Location:
Remote in the US, preferably in PST or MST time zones.
Duration:
1+ year contract
Job Description:
Provide technical support for our client’s proprietary Picture Archive Communication Systems (PACS) primarily via phone and remote server/workstation access. PACS are image repositories for medical images used in clinical settings. The role involves scoping, troubleshooting, and resolving issues.
Core Responsibilities:
Respond to time-sensitive support calls affecting patient care Scope and troubleshoot issues in software and operating systems, identifying potential infrastructure problems Act as the primary contact for customers on reported cases, collaborating with other teams to resolve issues Document all reported incidents in detail, collecting necessary information and logs Manage a ticket backlog of approximately 20-30 cases Availability to work Monday to Friday, with shifts ranging from 5:00 AM to 1:30 PM Pacific to 9:30 AM to 6:00
PM Pacific Requirements:
High School Diploma/GED (or higher) 2+ years of experience troubleshooting Windows Operating Systems 2+ years of Active Directory operation and troubleshooting experience 2+ years of customer service experience Ability to work Monday to Friday, within shifts starting between 5:00 AM to 9:30 AM Pacific By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
kgregor@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com
