Inside Technical Support-National Accounts Position Available In Fayette, Georgia
Tallo's Job Summary: SANY AMERICA INC in Peachtree City, GA is seeking an Inside Technical Support-National Accounts. Responsibilities include managing parts and service cases, acting as the primary contact for National and Key accounts, and providing onsite assistance for emergency troubleshooting. Applicants should have 5+ years experience in heavy equipment/construction, strong technical abilities, and proficiency in Microsoft Office. Travel required 10% of the time. Competitive compensation offered.
Job Description
Inside Technical Support-National Accounts
SANY AMERICA INC
Peachtree City, GA 30269 THE
OPPORTUNITY
As part of the America’s team, SANY is looking to recruit a driven, forward-thinking, and highly motivated Inside Technical Support-National Accounts . With the deep investment and backing of SANY Group, the Americas business expects to grow significantly in the coming years. Provide support as the main point of contact and escalation of all parts and service issues for Key and National Accounts. Primary focus will be case management to help reduce amount of down time and ensuring all concerns are handled thoroughly. May require emergency trips out to the field to help support a down machine.
KEY RESPONSIBILITIES
Case management for parts and service cases Primary contact for National and Key accounts per their request Backorder updating to designated accounts proactively Tracking down machines and problem solving to get machines back up and running quicker Onsite assistance to troubleshoot issues on an emergency basis
PROFESSIONAL EXPERIENCE & QUALIFICATIONS
5+ years experience in the heavy equipment/construction industry Strong technical abilities Able to read and navigate technical schematics (hydraulic, electrical, parts manuals, service manuals, etc) Proficient with Microsoft Office applications Strong written and verbal communication skills
TRAVEL:
10% of the time
COMPENSATION
Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.
