1st Tier Help Desk Specialist Position Available In Fulton, Georgia

1st Tier Help Desk Specialist Huff Powell & Bailey

LLC – 3.4

Atlanta, GA Job Details Full-time $40,000 – $50,000 a year 1 day ago Qualifications Software troubleshooting MCP Customer service Windows Technical support Microsoft Office High school diploma or GED 1 year Communication skills CompTIA A+ Entry level Help desk

Full Job Description Description:

Position Description:

1st

Tier Help Desk Specialist Department:

Administration Reports To:

Chief Information Officer Last Updated:

3/8/2025

Status:

Non-Exempt:

Hourly;

Full-Time Position Summary:

As an on-site 1st Tier Help Desk Specialist for Huff, Powell, & Bailey, you will be the first point of contact for end-users experiencing technical issues. You will be responsible for providing efficient and effective support to resolve their problems and ensure the smooth operation of IT systems. Your role will involve troubleshooting hardware and software issues, assisting with system setups, and escalating complex problems to higher-level support teams as needed. Essential Duties and Responsibilities include but are not limited to the following: Respond to support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and troubleshoot technical issues, including hardware and software. Provide guidance and assistance to end-users on IT-related queries and issues. Document all support activities, including problem descriptions, solutions, and follow-up actions, in the ticketing system. Collaborate with other IT team members to resolve complex issues and escalate unresolved problems to the appropriate level of support. Assist with the installation, configuration, and maintenance of software and peripherals. Ensure compliance with company policies and procedures related to IT support and security. Perform other duties as assigned

Requirements:

JOB KNOWLEDGE, SKILLS, CORE COMPETENCIES AND EXPECTATIONS

Strong knowledge of the Windows operating system, as well as common software applications, e.g. MS Office, Adobe, Zoom, etc. Ability to learn new software quickly, background in legal software is a plus. Basic understanding of networking concepts and troubleshooting techniques. Excellent communication and customer service skills. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Certification in IT support, such as CompTIA A+ or Microsoft Certified Professional (MCP) a plus.

MINIMUM QUALIFICATIONS

Education/Experience:

High school diploma or G.E.D. At least 1 year of experience in a help desk or technical support role

PHYSICAL DEMANDS

Use arms, hands and fingers to perform daily tasks. Ability to see and hear well (naturally or with correction). Sitting for extended periods of time in an office environment. Must be able to lift and carry computer equipment as needed, up to 20 lbs. Able to work in a constant state of alertness in a safe manor. Huff, Powell & Bailey, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identification, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you require reasonable accommodation during the application or interview process, please contact us at .