Application Support Specialist (Hybrid US) Position Available In Fulton, Georgia

Location:

Alpharetta, US-GA

Rate:

Not Specified

Type:

Permanent Application Support Specialist (Hybrid US) n
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Mission – Why We Exist, What We Do, and Why We Need You
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We started Profisee to enable every organization to achieve their mission by harnessing the ever-growing universe of Data that is transforming the way in which we work and live. Our Master Data Management software helps organizations realize the full potential of their data by enhancing incomplete and/or missing fields, correcting duplicate, or “bad” data with minimal manual work, connecting information in disparate systems, and creating unification and a trusted master data view.
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Reporting to our Director of Global Support, the Application Support Specialist will be responsible for supporting customers and partners around the globe through the development and deployment of their software solution . The Application Support Specialists are responsible for providing timely , comprehensive, and professional support on all aspects of Profisee’s product suite.
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Your Performance Objectives – What You Will Accomplish
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Objective #1 :
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Within your first 3 months, learn how to use the Profisee Platform and help with administering Support portal and

Licensing:

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  Complete the Academy Video Training courses and follow along using the software hands-on .
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  Read the available Help and Support Documentation to understand how the software works.
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  Complete a series of exercises for building solutions with the software
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  Objective #2:
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  Within your first 3 months, learn the tools and procedures used for support and licensing
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  Learn how to use Salesforce Service Cloud for managing cases
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  Handle lower complexity support cases and escalate as needed
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  Learn how to submit bugs and escalate issues with R D
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  Develop an understanding of key performance indicators (KPIs) that monitor support effectiveness and drive continuous improvement.
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  Objective #3 :
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  Within your first 6 months, start responding to cases with assistance from team members
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  Monitor and respond to support cases
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  Lead customer troubleshooting meetings with the assistance of a team member
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  Document resolutions and contribute to the internal and customer facing knowledgebase
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  Objective #4:
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  Within your first 9 months, become independent in taking on and resolving support cases
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  Take on cases and lead customer troubleshooting meetings without the assistance of a team member
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  Contribute to the daily case review with resolutions and expertise
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  Be an escalation .

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Rate:

Not Specified

Location:

Alpharetta, US-GA

Type:

Permanent

Industry:

Finance

Recruiter:

Profisee Group Inc

Contact:

Not Specified

Email:

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Reference:

436546448

Posted:

2025-06-19 08:42:55 –