Associate Tech Support Analyst Position Available In Fulton, Georgia

Associate Tech Support Analyst – Remote Nationwide

Requisition Number:

2288306

Job Category:

Technology

Primary Location:

Atlanta, GA, US
(Remote considered) Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute• from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Responding to time sensitive support calls that can affect patient care
Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
Manage ticket backlog of about 20-30 cases
Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems and SQL databases
Liaison with internal teams, including R D, Technical Response, Systems Engineering, Production & Installation and Sales as required to deliver on customer requests
Contribute to a fast-paced and highly collaborative team-based work environment You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
1+ years of experience in an IT Help Desk role where you are troubleshooting Windows Operating Systems 1+ years of customer service experience
1+ years of experience using SQL
Ability to work an 8-hour shift Monday – Friday starting between 5am-9:30am PST Ability to work on-call rotation as needed, including evenings & weekends

Preferred Qualifications:

2+ years of education from a technical program and an accredited college or university
2+ years of experience using Windows command line, Powershell
1+ years of experience troubleshooting TCP/IP issues
1+ years of experience working in a Technical Support Center
1+ year of experience in Troubleshooting Active Directory
1+ years of experience providing technical support in a collaborative environment
Experience in the healthcare industry
Experience in medical imaging, specifically radiology or cardiology
Intermediate level of proficiency in at least 1 programming language (C, C#, C++, Python, etc.) •All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline:

 This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to the volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Additional Job Detail Information Requisition Number
2288306 Business Segment
Optum Employee Status
Regular Job Level
Individual Contributor Travel

No Country:

US Overtime Status
Non-exempt Schedule
Full-time Shift
Day Job Telecommuter Position
Yes