Customer Service Representative – IT Specialist Position Available In Fulton, Georgia
Tallo's Job Summary: A financial services company is hiring a Customer Service Representative - IT Specialist in Alpharetta, GA, offering $20-21/h for a 12-month contract with possible extension. Responsibilities include providing top-tier customer service, resolving IT issues promptly, and identifying process improvement opportunities. Qualifications include 2-5 years of related work experience and excellent communication skills. High school diploma or GED required.
Job Description
A large financial services company seeks a candidate with strong IT Service Desk expertise to support their operations.
Rate/Salary:
$20/h – $21/h
Location:
Alpharetta, GA ( ON SITE )
Contract:
12 months (possible perm/extension) The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations Provides investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent communication skills required Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment Preferred work experience in technical support role but not required
Required Education:
High school diploma or GED with relevant work experience
